Piano.io Outage History

This incident has been resolved.

This incident has been resolved.

This incident has been resolved. The problem was caused by a compatibility issue between two system components that were running different versions. We have updated one of the components to ensure they work together properly, which has restored normal functionality. Some users may need to clear their browser cache to fully resolve the issue and restore normal functionality. We apologize for any disruption this issue may have caused.

This incident has been resolved.

This incident has been resolved.

Apr 16, 05:00 UTC Completed - The scheduled maintenance has been completed. Apr 16, 04:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 9, 08:16 UTC Scheduled - Piano is planning an infrastructure upgrade for the European region. This update is needed in order to modernize our ingress controller architecture by transitioning from ingress-nginx to F5 Nginx ingress. While we do not expect any impact, brief API disruptions (up to 15 minutes) may affect: Piano ESP API Endpoints Piano ESP Data Collection Piano ESP On-Site Recommendations Piano ESP Dashboard (EU) Timings: April 16, 2026 | 04:00 - 05:00 UTC

Apr 15, 16:00 UTC Completed - The scheduled maintenance has been completed. Apr 15, 15:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 9, 08:14 UTC Scheduled - Piano is planning an infrastructure upgrade for the Asia Pacific region. This update is needed in order to modernize our ingress controller architecture by transitioning from ingress-nginx to F5 Nginx ingress. While we do not expect any impact, brief API disruptions (up to 15 minutes) may affect: Piano ESP API Endpoints Piano ESP Data Collection Piano ESP On-Site Recommendations Piano ESP Dashboard (AP) Timings: April 15, 2026 | 15:00 - 16:00 UTC

The incident has been resolved. A Root Cause Analysis report is currently in progress and will be shared once completed.

Mar 31, 09:00 UTC Completed - The scheduled maintenance has been completed. Mar 31, 07:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 24, 17:11 UTC Scheduled - On Tuesday, March 31, 2026, between 07:00-09:00 UTC, Piano is planning a scheduled maintenance to improve the overall performance of the Subscription Log report for the US region. During this maintenance period, the report will continue to function normally; however, there will be some data lag, with the latest changes not being immediately reflected in the report. This temporary delay is expected to last for the duration of the maintenance window, up to 2 hours. Normal, real-time data updates will resume immediately after the maintenance is completed. We appreciate your understanding and patience as we work to enhance our services.

Mar 30, 10:00 UTC Completed - The scheduled maintenance has been completed. Mar 30, 08:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 24, 17:09 UTC Scheduled - On Monday, March 30, 2026, between 08:00-10:00 UTC, Piano is planning a scheduled maintenance to improve the overall performance of the Subscription Log report for the EU region. During this maintenance period, the report will continue to function normally; however, there will be some data lag, with the latest changes not being immediately reflected in the report. This temporary delay is expected to last for the duration of the maintenance window, up to 2 hours. Normal, real-time data updates will resume immediately after the maintenance is completed. We appreciate your understanding and patience as we work to enhance our services.

The incident has been resolved.

The issue has been resolved and all Piano Analytics tools and interfaces are fully available. We are currently catching up the delay in real-time data retrieval.

The issue has been resolved, and the team will continue working on restoring the missing events.

On February 19, 2026 between 12pm and 10pm UTC, Piano experienced a production incident affecting Amplifier (Socialflow). The incident impacted compose box functionality for a subset of users (browser-dependent). Some users also experienced degraded UI performance. Additionally, publishing was affected for users who rely on the compose box for manual post publishing. The issue has been resolved by rolling back Socialflow Web to the previous release. We are currently investigating the root cause and will publish an incident report once the analysis is complete.