Piano.io incident
[API Availability] + [Composer Experience Execution] – Segmentation & Audience Data Errors – US
Resolved after 2 hours 32 minutes, affecting Composer Experience Execution - US and API Endpoints - cxense - api.cxense.com, on August 24, 2026.
The API availability is improving and is expected to fully recover soon. We will update the status page once it is restored.
Affected components
Update timeline
- investigating Aug 24, 2026, 03:31 PM UTC
We are currently investigating an issue affecting personalized content and audience segmentation for users on our US environment. Some users may see missing or outdated personalization data, including issues with audience segments and user profile data used for targeting. Our engineering team is actively working to identify the root cause. We will share an update as soon as we have more information.
- monitoring Aug 24, 2026, 04:46 PM UTC
The API availability is improving and is expected to fully recover soon. We will update the status page once it is restored.
- resolved Aug 24, 2026, 06:04 PM UTC
This incident has been resolved.
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