Piano.io incident

[Piano Audience] SSL Certificate Errors Affecting Insight Access

Resolved after 23 minutes, affecting Piano Audience - Insight, on August 15, 2026.

monitoring Aug 15, 2026, 09:12 AM UTC

We are continuing to monitor for any further issues.

Started
Aug 15, 2026, 09:00 AM UTC
Resolved
Aug 15, 2026, 09:24 AM UTC
Duration
23m
Detected by Pingoru
Aug 15, 2026, 09:00 AM UTC

Affected components

Piano Audience - Insight

Update timeline

  1. monitoring Aug 15, 2026, 09:00 AM UTC

    Piano identified an issue affecting access to Piano Insight for some users. The certificate causing the errors has been renewed, and the fix has been verified internally. We are monitoring to confirm the issue is fully resolved and will share a further update shortly.

  2. monitoring Aug 15, 2026, 09:12 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Aug 15, 2026, 09:24 AM UTC

    This incident has been resolved.

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