Resolved after 13 hours 10 minutes, on October 21, 2026.
**Incident explanation:** Snowflake outage affecting multiple core Snowflake services and features. (AWS - Europe (Ireland))Many of Snowflake's services were unavailable, which affected part of the data processing chain, certain types of exports, and the analytics API.Incident Report : https://status.snowflake.com/incidents/bfh045zclk5k **Actions performed:** Monitoring the situation while awaiting the fix from Snowflake, along with several actions on our end aimed at resolving issues caused by this incident (fixing data processing delays on our end, fixing delays in certain exports, etc.).
Other major vendors with incidents that started within 30 minutes of this one
Update timeline
- identified Oct 21, 2026, 06:48 PM UTC
We are currently experiencing a production incident on Piano Analytics products. Please excuse us for any inconvenience caused.
- resolved Oct 22, 2026, 07:58 AM UTC
The incident has been resolved and is no longer affecting Piano Analytics. We apologise for the inconvenience caused.
- postmortem Oct 22, 2026, 07:58 AM UTC
**Incident explanation:** Snowflake outage affecting multiple core Snowflake services and features. (AWS - Europe (Ireland))Many of Snowflake's services were unavailable, which affected part of the data processing chain, certain types of exports, and the analytics API.Incident Report : https://status.snowflake.com/incidents/bfh045zclk5k **Actions performed:** Monitoring the situation while awaiting the fix from Snowflake, along with several actions on our end aimed at resolving issues caused by this incident (fixing data processing delays on our end, fixing delays in certain exports, etc.).
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