Piano.io incident

Audience - API Failures happening in Europe environment.

Minor Ongoing View vendor source →

Piano.io is currently experiencing a minor incident affecting API Endpoints - cxense - api.cxense.com, which began 1h ago. The vendor's full update timeline is below.

Started
May 28, 2026, 04:27 PM UTC
Resolved
Ongoing
Duration
● 1h 23m
Detected by Pingoru
May 28, 2026, 04:27 PM UTC

Affected components

API Endpoints - cxense - api.cxense.com

Update timeline

  1. identified May 28, 2026, 04:27 PM UTC

    We identified an issue in our systems starting around 10:20 UTC that is currently degrading CXSense platform responsiveness over the /public/user/id endpoint. As a result, some users may experience failed requests, while others may experience longer response times and timeouts. Our engineering team is actively investigating and working on mitigation efforts. We will continue to provide updates as more information becomes available.

  2. monitoring May 28, 2026, 05:10 PM UTC

    A fix has been implemented and we are currently monitoring the results. At this time, API performance has returned to normal operation levels and the platform is behaving as expected again. We will continue monitoring closely to ensure stability.