Resolved after 12 hours 42 minutes, affecting Composer Experience Execution - US and API Endpoints - cxense - api.cxense.com, on August 26, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 26, 2026, 07:43 AM UTC
We are currently investigating an issue affecting personalized content and audience segmentation for users on our US environment. Some users may see missing or outdated personalization data, including issues with audience segments and user profile data used for targeting. The issue began around 05:00 UTC. Our engineering team is actively working to identify the root cause. We will share an update as soon as we have more information.
- monitoring Aug 26, 2026, 08:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2026, 08:26 PM UTC
This incident has been resolved.
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