[Piano Subscriptions] Publisher Dashboard Data Gap (AP region)

Update timeline

1. investigating Jul 24, 2026, 07:51 AM UTC

   Following recent scheduled database maintenance in the AP region, we have identified a data gap affecting the Subscription Log and Subscription Insights sections of the Publisher Dashboard. Some clients may notice that recent purchases are not yet reflected in the Subscription Log report, and some measurements in Subscription Insights may appear temporarily inconsistent. Our team is regenerating the affected data and expects this to be resolved within the next few days. We will share an update as soon as we have more information.

2. monitoring Jul 27, 2026, 08:04 AM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Jul 27, 2026, 08:39 AM UTC

   We have restored the affected data for Subscription Insights, and measurements there should now be displaying correctly. The Subscription Log report has not yet been fully recovered, and some recent purchases may still be missing from this view. Our team continues to regenerate the remaining data. We will share an update as soon as we have more information.

4. resolved Jul 28, 2026, 12:22 AM UTC

   The data gap affecting the Subscription Log has now been fully resolved, and all recent purchases in the AP region are correctly reflected in the report. Combined with the earlier fix to Subscription Insights, both affected areas of the Publisher Dashboard have been restored to normal. This incident is now resolved. Thank you for your patience while we completed the data regeneration.