Piano.io incident

[Email Distribution] – Email and Push Notification Delivery Issues

Resolved after 4 hours 7 minutes, affecting Piano ESP Email Distribution, on August 24, 2026.

monitoring Aug 24, 2026, 07:54 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 24, 2026, 05:08 AM UTC
Resolved
Aug 24, 2026, 09:15 AM UTC
Duration
4h 7m
Detected by Pingoru
Aug 24, 2026, 05:08 AM UTC

Affected components

Piano ESP Email Distribution

Update timeline

  1. investigating Aug 24, 2026, 06:44 AM UTC

    We are currently investigating an issue affecting the delivery of emails and push notifications for ESP users. Our engineering team is actively working to identify the root cause. We will share an update as soon as we have more information.

  2. identified Aug 24, 2026, 07:47 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 24, 2026, 07:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 24, 2026, 09:15 AM UTC

    This incident has been resolved.

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