Piano.io incident

Realtime delay for Europe organisations

Resolved after 29 minutes, on September 14, 2026.

resolved Sep 14, 2026, 01:08 PM UTC

An API ingress configuration issue has been detected. Rollback to previous version has been applied to solve the problem.

Started
Sep 14, 2026, 12:38 PM UTC
Resolved
Sep 14, 2026, 01:08 PM UTC
Duration
29m
Detected by Pingoru
Sep 14, 2026, 12:38 PM UTC

Update timeline

  1. investigating Sep 14, 2026, 12:38 PM UTC

    We are currently experiencing a production incident on Piano Analytics products. Please excuse us for any inconvenience caused.

  2. resolved Sep 14, 2026, 01:08 PM UTC

    An API ingress configuration issue has been detected. Rollback to previous version has been applied to solve the problem.

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