Resolved after 11 hours 32 minutes, affecting Piano Data Collection - Crawler, on May 29, 2026.
RCA report for the incident is available at [**this link**](https://docs.piano.io/wp-content/uploads/2026/06/2026-05-29-RCA-Content-Crawler-Service-Disruption-1.pdf).
Affected components
Update timeline
- investigating May 29, 2026, 02:31 AM UTC
We are currently experiencing an issue with the Content Crawler, which is failing to crawl content. Our team is actively investigating the root cause. We will provide further updates as more information becomes available.
- investigating May 29, 2026, 02:31 AM UTC
We are continuing to investigate this issue.
- identified May 29, 2026, 08:39 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 29, 2026, 09:24 AM UTC
A fix has been implemented and all Content pipeline services have been restored. Some processing delays may persist while the crawling backlog clears. We will continue to monitor and confirm full resolution.
- resolved May 29, 2026, 02:03 PM UTC
This incident has been resolved.
- postmortem Jun 04, 2026, 09:00 AM UTC
RCA report for the incident is available at [**this link**](https://docs.piano.io/wp-content/uploads/2026/06/2026-05-29-RCA-Content-Crawler-Service-Disruption-1.pdf).
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