Piano.io incident
Europe - Composer - Experiences targeting custom fields are failing
Piano.io is currently experiencing a major incident affecting Composer Experience Execution - Europe, which began 3h ago. The vendor's full update timeline is below.
Affected components
Composer Experience Execution - Europe
Update timeline
- investigating May 13, 2026, 01:48 PM UTC
We are currently investigating issues affecting the execution of experiences in our European region for segmentation that relies on custom field rules. Impacted users may notice that experiences are not triggering as expected, not reaching the desired outcome. Our engineering team is actively investigating the issue.
- monitoring May 13, 2026, 02:02 PM UTC
The issue has been identified and fixed; we're currently monitoring the experience executions.