Piano.io experienced a minor incident on July 8, 2025 affecting Composer Experience Execution - US and API Endpoints - cxense - api.cxense.com, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Composer Experience Execution - USAPI Endpoints - cxense - api.cxense.com
Update timeline
- investigating Jul 08, 2025, 05:59 AM UTC
Audience Segment lookup is failing in the US region (/profile/user/segment and /segment/lookup APIs not returning results) The issue also affects Composer's user segmentation based on Audience segments. (US region only) Engineers are investigating.
- identified Jul 08, 2025, 06:10 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 08, 2025, 07:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 08, 2025, 08:19 AM UTC
This incident has been resolved.