Piano.io incident

[Piano Analytics] Delays for some scheduled reports

Major Resolved View vendor source →

Piano.io experienced a major incident on July 17, 2025 affecting Piano Analytics Exports and Piano Analytics Dataflow Exports, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2025, 01:42 PM UTC
Resolved
Jul 17, 2025, 02:29 PM UTC
Duration
47m
Detected by Pingoru
Jul 17, 2025, 01:42 PM UTC

Affected components

Piano Analytics ExportsPiano Analytics Dataflow Exports

Update timeline

  1. investigating Jul 17, 2025, 01:42 PM UTC

    We are currently experiencing delays in the generation of some scheduled exports. Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible. We apologise for any inconvenience caused. Affected customers - All customers

  2. resolved Jul 17, 2025, 02:29 PM UTC

    The issue has been resolved and all exports have been sent.

  3. postmortem Jul 17, 2025, 02:29 PM UTC

    **Incident explanation:** Maintenance that was supposed to be transparent led to delays in sending some scheduled exports. **Actions performed:** Maintenance done without other issue. **Actions to come:** No more action needed.