Piano.io incident

[Piano Analytics] Potential interface availability issues

Major Resolved View vendor source →

Piano.io experienced a major incident on August 6, 2025 affecting Piano Analytics Interfaces Availability, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2025, 08:18 AM UTC
Resolved
Aug 06, 2025, 10:19 AM UTC
Duration
2h
Detected by Pingoru
Aug 06, 2025, 08:18 AM UTC

Affected components

Piano Analytics Interfaces Availability

Update timeline

  1. investigating Aug 06, 2025, 08:18 AM UTC

    We are currently experiencing availability issues with our site creation tool in Piano Analytics. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused. Affected customers - All customers

  2. resolved Aug 06, 2025, 10:19 AM UTC

    The issue has been resolved and all our tools and interfaces are fully available.

  3. postmortem Aug 06, 2025, 10:19 AM UTC

    **Incident explanation:** An obsolete parameter was sent in the site creation request. **Actions performed:** This parameter was removed. **Actions to come:** No more actions to come.