Piano.io experienced a minor incident on August 14, 2025 affecting SocialFlow publishing, lasting 6h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2025, 01:04 PM UTC
We are currently experiencing partial issues with Facebook publishing. Some clients are encountering an error that prompts them to reauthenticate. Our team is actively investigating the issue.
- resolved Aug 14, 2025, 03:49 PM UTC
We have resolved an issue where Facebook expired several sessions, causing disruptions for some users. Affected handles were manually invalidated by our team, and users were requested to reauthenticate. Following successful reauthentication, normal functionality has been restored.
- postmortem Aug 18, 2025, 02:01 PM UTC
**Client Impact:** On August 14, 2025, some customers experienced issues publishing content on Facebook. Affected users received an error message prompting them to reauthenticate their accounts. **Incident Timeline:** * **Start:** 14-08-2025, 09:00 AM UTC * **End:** 14-08-2025, 04:00 PM UTC **Root Cause:** Upon investigation, we discovered that the problem originated from Facebook. A significant number of user tokens expired, necessitating reauthentication of users’ accounts. **Preventative Measures:** 1. We will enhance our monitoring systems to reduce false positives, enabling quicker identification of similar issues in the future. 2. We plan to automate the invalidation of user sessions upon receiving such errors from Facebook. This will prompt users to reauthenticate seamlessly.