Piano.io experienced a minor incident on August 28, 2025 affecting Other, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Other
Update timeline
- investigating Aug 28, 2025, 06:51 PM UTC
Our developers are currently investigating the issue of the template previews not loading in the sandbox. We will share an update as soon as there is progress.
- investigating Aug 28, 2025, 07:33 PM UTC
We are continuing to investigate this issue.
- identified Aug 28, 2025, 07:34 PM UTC
Our developers have identified the issue and actively working on a fix. We will update the status once the fix is released.
- monitoring Aug 28, 2025, 08:05 PM UTC
Our devs have released the fix. Based on our internal testing, the preview functionality is back on Sandbox. We will continue to monitor
- resolved Aug 28, 2025, 10:10 PM UTC
This incident has been resolved.