Piano.io incident

[Piano Analytics] Delay in real-time data

Major Resolved View vendor source →

Piano.io experienced a major incident on September 3, 2025, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 08:12 PM UTC
Resolved
Sep 03, 2025, 09:50 PM UTC
Duration
1h 37m
Detected by Pingoru
Sep 03, 2025, 08:12 PM UTC

Update timeline

  1. investigating Sep 03, 2025, 08:12 PM UTC

    We are currently experiencing a real-time processing delay on Piano Analytics products. Please excuse us for any inconvenience caused.

  2. resolved Sep 03, 2025, 09:50 PM UTC

    The issue has been resolved and all Piano Analytics tools and interfaces are fully available. We are currently catching up the delay in real-time data retrieval.

  3. postmortem Sep 04, 2025, 07:59 AM UTC

    **Incident explanation:** One of our services ran out of bandwidth, which caused delays in processing. **Actions performed:** The bandwidth allowance was increased for these services. **Actions to come:** No more actions to come.