Piano.io experienced a major incident on September 11, 2025 affecting Piano Analytics Data Processing and Piano Analytics Dataflow Exports, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2025, 08:06 AM UTC
We are currently experiencing a delay in real-time data processing on Piano Analytics. Scheduled exports will be sent once the data is ready. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused. Affected customers - Less than 1%
- resolved Sep 11, 2025, 08:47 AM UTC
The issue has been resolved and all scheduled exports have been sent.
- postmortem Sep 11, 2025, 08:47 AM UTC
**Incident explanation:** One of our data processing providers experienced an issue with a pipeline, which caused our files to be blocked and delayed. **Actions performed:** We implemented an alternate loading method for new incoming data to restore real-time processing. Our provider has resolved the pipeline issue. **Actions to come:** No more actions to come.