Piano.io experienced a minor incident on September 19, 2025 affecting Composer Experience Execution - US, lasting 2d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Composer Experience Execution - US
Update timeline
- identified Sep 19, 2025, 04:37 PM UTC
Our devs have identified an issue with the user access check not being recognized on an intermittent basis. We will share an update as soon as there is progress.
- monitoring Sep 19, 2025, 05:03 PM UTC
The partial access check was identified to be occurring about 30 % the time for a brief period between 23:30 UTC (Sep 18) - 3:30 UTC (Sep 19). Additional logging and resilience features are being worked on by our developers to avoid recurrence. We will continue to monitor the progress
- resolved Sep 22, 2025, 09:01 AM UTC
This incident has been resolved.