Piano.io incident

[Piano Analytics] Incident supported by the on-call team

Major Resolved View vendor source →

Piano.io experienced a major incident on September 23, 2025, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 08:13 PM UTC
Resolved
Sep 23, 2025, 08:20 PM UTC
Duration
6m
Detected by Pingoru
Sep 23, 2025, 08:13 PM UTC

Update timeline

  1. investigating Sep 23, 2025, 08:13 PM UTC

    We are currently experiencing a production incident on Piano Analytics products. Please excuse us for any inconvenience caused.

  2. resolved Sep 23, 2025, 08:20 PM UTC

    The issue has been resolved and all Piano Analytics tools and interfaces are fully available. We are currently catching up the delay in real-time data retrieval.