Piano.io experienced a major incident on October 6, 2025 affecting Piano Analytics - Reporting API and Piano Analytics Interfaces Availability, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2025, 03:12 PM UTC
We are currently experiencing an issue on Data Query 3 (Piano Analytics) when applying a filter on specific properties. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused. Affected customers - All customers
- resolved Oct 06, 2025, 05:04 PM UTC
The issue has been resolved and all our tools and interfaces are fully available.
- postmortem Oct 06, 2025, 05:04 PM UTC
**Incident explanation:** Synchronization problem on properties format type mapping **Actions performed:** Restoring the right format types for the affected properties **Actions to come:** No more action to come