Piano.io incident

[Piano Analytics] Potential properties availability issues

Major Resolved View vendor source →

Piano.io experienced a major incident on October 7, 2025 affecting Piano Analytics Interfaces Availability, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 01:41 PM UTC
Resolved
Oct 07, 2025, 02:45 PM UTC
Duration
1h 4m
Detected by Pingoru
Oct 07, 2025, 01:41 PM UTC

Affected components

Piano Analytics Interfaces Availability

Update timeline

  1. investigating Oct 07, 2025, 01:41 PM UTC

    We are currently experiencing availability issues with some properties in our Piano Analytics tools. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused. Affected customers - All customers

  2. resolved Oct 07, 2025, 02:45 PM UTC

    The issue has been resolved and all our properties and tools are fully available.

  3. postmortem Oct 07, 2025, 02:45 PM UTC

    **Incident explanation:** There has been a synchronization issue between the Data Model and the interfaces, which prevented some properties to be shown in the analyses. **Actions performed:** All the properties were correctly resynchronized. **Actions to come:** Measures will be taken to ensure that these property synchronization issues do not occur again in the long term.