PEXA Outage History

PEXA is up right now

There were 15 PEXA outages since February 9, 2026 totaling 94h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pexa.com.au

Minor April 30, 2026

NAB Payment File Response Issue

Detected by Pingoru
Apr 30, 2026, 07:20 AM UTC
Resolved
Apr 30, 2026, 07:58 AM UTC
Duration
37m
Affected: Financial Settlement Services
Timeline · 2 updates
  1. investigating Apr 30, 2026, 07:20 AM UTC

    We’re aware of a payment file response issue currently impacting National Australia Bank (NAB) and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with NAB to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue We appreciate your patience and will provide you with an update within the hour.

  2. resolved Apr 30, 2026, 07:58 AM UTC

    NAB has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.

Read the full incident report →

Minor April 28, 2026

Service Issue - VIC

Detected by Pingoru
Apr 28, 2026, 05:42 AM UTC
Resolved
Apr 28, 2026, 06:35 AM UTC
Duration
53m
Affected: VIC
Timeline · 3 updates
  1. investigating Apr 28, 2026, 05:42 AM UTC

    We are currently investigating an issue impacting services in VIC. As a result, there may be delays with Lodgements We will provide you with an update within the hour. Thank you for your patience.

  2. monitoring Apr 28, 2026, 06:22 AM UTC

    The issue that was impacting services in VIC is now resolved. Lodgement Services are now working as normal. We apologise for any inconvenience caused to you and your customers. We thank you for your patience and will provide you with an update in an hour.

  3. resolved Apr 28, 2026, 06:35 AM UTC

    The reported issue impacting services in VIC is now resolved. Please note, this was not an issue on PEXA's side. Lodgement is now operating as normal. We apologise for any inconvenience caused to you and the buyers and sellers you represent and thank you for your patience.

Read the full incident report →

Major April 10, 2026

Service Issue - Payment File Response

Detected by Pingoru
Apr 10, 2026, 05:41 AM UTC
Resolved
Apr 10, 2026, 08:19 AM UTC
Duration
2h 37m
Affected: Financial Settlement Services
Timeline · 4 updates
  1. investigating Apr 10, 2026, 05:41 AM UTC

    We’re aware of a payment file response issue currently impacting CBA and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with CBA to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.

  2. investigating Apr 10, 2026, 06:39 AM UTC

    We’re aware of a payment file response issue currently impacting CBA and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We are actively working with CBA to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.

  3. monitoring Apr 10, 2026, 07:33 AM UTC

    We can confirm the payment file response issue impacting CBA and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.

  4. resolved Apr 10, 2026, 08:19 AM UTC

    The payment file response issue impacting CBA transactions has been resolved. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.

Read the full incident report →

Minor April 7, 2026

Service Issue - QLD

Detected by Pingoru
Apr 07, 2026, 11:07 PM UTC
Resolved
Apr 08, 2026, 12:42 AM UTC
Duration
1h 35m
Affected: QLD
Timeline · 3 updates
  1. investigating Apr 07, 2026, 11:07 PM UTC

    We are currently investigating an issue impacting services in QLD. As a result, there may be delays with Lodgement and Lodgement Verification. We will provide you with an update within the hour. Thank you for your patience.

  2. monitoring Apr 07, 2026, 11:46 PM UTC

    The issue that was impacting services in QLD is now resolved. Lodgement and Lodgement Verification are now working as normal. We apologise for any inconvenience caused to you and your customers. We thank you for your patience and will provide you with an update in an hour.

  3. resolved Apr 08, 2026, 12:42 AM UTC

    The reported issue impacting services in QLD is now resolved. Please note, this was not an issue on PEXA's side. Lodgement and Lodgement Verification are now operating as normal. We apologise for any inconvenience caused to you and the buyers and sellers you represent and thank you for your patience.

Read the full incident report →

Minor March 30, 2026

Service Issue - WA

Detected by Pingoru
Mar 30, 2026, 11:54 PM UTC
Resolved
Mar 31, 2026, 05:58 AM UTC
Duration
6h 3m
Affected: WA
Timeline · 8 updates
  1. investigating Mar 30, 2026, 11:54 PM UTC

    We are currently investigating an issue impacting services in WA. As a result, there may be delays with Lodgement and Lodgement Verification. We will provide you with an update within the hour. Thank you for your patience.

  2. investigating Mar 31, 2026, 12:49 AM UTC

    We are currently investigating an issue impacting services in WA. As a result, there may be delays with Lodgement and Lodgement Verification. We will provide you with an update within the hour. Thank you for your patience.

  3. identified Mar 31, 2026, 01:11 AM UTC

    The issue impacting services in WA has been identified and a fix is currently being implemented. In the meantime, Lodgement and Lodgement Verification may continue to experience delays. Please note, this is not an issue on PEXA's side. We will provide you with an update within the hour.

  4. identified Mar 31, 2026, 02:14 AM UTC

    The issue impacting services in WA has been identified and a fix is currently being implemented. In the meantime, Lodgement and Lodgement Verification may continue to experience delays. Please note, this is not an issue on PEXA's side We will provide you with an update within the hour.

  5. identified Mar 31, 2026, 03:10 AM UTC

    The issue impacting services in WA has been identified and a fix is currently being implemented. In the meantime, Lodgement and Lodgement Verification may continue to experience delays. Please note, this is not an issue on PEXA's side We will provide you with an update within the hour.

  6. identified Mar 31, 2026, 04:15 AM UTC

    The issue impacting services in WA has been identified and a fix is currently being implemented. In the meantime, Lodgement and Lodgement Verification may continue to experience delays. Please note, this is not an issue on PEXA's side We will provide you with an update within the hour.

  7. monitoring Mar 31, 2026, 04:32 AM UTC

    The issue that was impacting services in WA is now resolved. Lodgement and Lodgement Verification are now working as normal. We apologise for any inconvenience caused to you and your customers. Please note, this is not an issue on PEXA's side. We thank you for your patience and will provide you with an update in an hour.

  8. resolved Mar 31, 2026, 05:58 AM UTC

    The reported issue impacting services in WA is now resolved by PEXA. Please note, this was not an issue on PEXA's side. Lodgement and Lodgement Verification are now operating as normal. We apologise for any inconvenience caused to you and the buyers and sellers you represent and thank you for your patience.

Read the full incident report →

Major March 30, 2026

Service Issue - NAB Payment File Response

Detected by Pingoru
Mar 30, 2026, 07:54 AM UTC
Resolved
Mar 30, 2026, 08:52 AM UTC
Duration
58m
Affected: Financial Settlement Services
Timeline · 3 updates
  1. investigating Mar 30, 2026, 07:54 AM UTC

    We’re aware of a payment file response issue currently impacting National Australia Bank (NAB) and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with NAB to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue We appreciate your patience and will provide you with an update within the hour.

  2. identified Mar 30, 2026, 08:05 AM UTC

    The issue with NAB is still ongoing. NAB are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.

  3. resolved Mar 30, 2026, 08:52 AM UTC

    National Australia Bank (NAB) has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.

Read the full incident report →

Minor March 26, 2026

Service Issue - SA

Detected by Pingoru
Mar 26, 2026, 04:05 AM UTC
Resolved
Mar 27, 2026, 02:05 AM UTC
Duration
22h
Affected: SA
Timeline · 8 updates
  1. investigating Mar 26, 2026, 04:05 AM UTC

    We are currently investigating an issue impacting Stamp Duty Services in SA. As a result, there may be delays with Stamp Duty Verification. We will provide you with an update within the hour. Thank you for your patience.

  2. investigating Mar 26, 2026, 05:06 AM UTC

    We are currently investigating an issue impacting Stamp Duty Services in SA. As a result, there may be delays with Stamp Duty Verification. We will provide you with an update within the hour. Thank you for your patience.

  3. investigating Mar 26, 2026, 05:49 AM UTC

    We are currently investigating an issue impacting Stamp Duty Services in SA. As a result, there may be delays with Stamp Duty Verification.

  4. investigating Mar 26, 2026, 11:07 PM UTC

    We are currently investigating an issue impacting Stamp Duty Services in SA. As a result, there may be delays with Stamp Duty Verification. We will provide you with an update within the hour. Thank you for your patience.

  5. investigating Mar 27, 2026, 12:06 AM UTC

    We are currently investigating an issue impacting Stamp Duty Services in SA. As a result, there may be delays with Stamp Duty Verification. We will provide you with an update within the hour. Thank you for your patience.

  6. investigating Mar 27, 2026, 01:03 AM UTC

    We are currently investigating an issue impacting Stamp Duty Services in SA. As a result, there may be delays with Stamp Duty Verification. We will provide you with an update within the hour. Thank you for your patience.

  7. monitoring Mar 27, 2026, 01:16 AM UTC

    The reported issue impacting services in SA has now been resolved. Please note, this was not an issue on PEXA's side. Stamp Duty Verification is now operating as normal. We apologise for any inconvenience this may have caused you and the buyers and sellers you represent. Thank you for your patience.

  8. resolved Mar 27, 2026, 02:05 AM UTC

    The reported issue impacting services in SA has now been resolved. Please note, this was not an issue on PEXA's side. Stamp Duty Verification is now operating as normal. We apologise for any inconvenience this may have caused you and the buyers and sellers you represent. Thank you for your patience.

Read the full incident report →

Major March 18, 2026

ASL Service Issue - Payment File Response

Detected by Pingoru
Mar 18, 2026, 12:26 AM UTC
Resolved
Mar 18, 2026, 03:10 AM UTC
Duration
2h 43m
Affected: Financial Settlement Services
Timeline · 5 updates
  1. investigating Mar 18, 2026, 12:26 AM UTC

    We’re aware of a payment file issue currently impacting ASL (Australian payments technology) and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with ASL to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.

  2. identified Mar 18, 2026, 01:25 AM UTC

    The issue with ASL (Australian payments technology) is still ongoing. ASL are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.

  3. identified Mar 18, 2026, 02:23 AM UTC

    The issue with ASL is still ongoing. ASL are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.

  4. monitoring Mar 18, 2026, 02:45 AM UTC

    We can confirm the payment file response issue impacting ASL (Australian payments technology) and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this was not a PEXA issue. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.

  5. resolved Mar 18, 2026, 03:10 AM UTC

    ASL (Australian payments technology) has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.

Read the full incident report →

Major March 15, 2026

Westpac/St George - Payment File Response issue

Detected by Pingoru
Mar 15, 2026, 11:00 PM UTC
Resolved
Mar 16, 2026, 01:30 AM UTC
Duration
2h 29m
Affected: Financial Settlement Services
Timeline · 4 updates
  1. investigating Mar 15, 2026, 11:00 PM UTC

    We’re aware of a payment file issue currently impacting Westpac and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Westpac to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.

  2. identified Mar 16, 2026, 12:00 AM UTC

    We are continuing to fix a payment file response issue impacting Westpac and its transactions. If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We’re sorry for the inconvenience this is causing you and your customers. We’ll provide you with an update within the hour.

  3. monitoring Mar 16, 2026, 12:36 AM UTC

    We can confirm the payment file response issue impacting Westpac & St George transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers. Please note this was not a PEXA issue.

  4. resolved Mar 16, 2026, 01:30 AM UTC

    Westpac has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.

Read the full incident report →

Minor February 24, 2026

Mobile Signing Issue

Detected by Pingoru
Feb 24, 2026, 04:49 AM UTC
Resolved
Feb 24, 2026, 05:37 AM UTC
Duration
48m
Affected: Mobile Signing Validation
Timeline · 3 updates
  1. investigating Feb 24, 2026, 04:49 AM UTC

    We are investigating a mobile signing issue impacting some customers. We’ll provide you with an update within the hour.

  2. monitoring Feb 24, 2026, 05:05 AM UTC

    The mobile signing issue has been resolved.

  3. resolved Feb 24, 2026, 05:37 AM UTC

    The mobile signing issue has been resolved.

Read the full incident report →

Minor February 22, 2026

PEXA Service Issue - Payment File Response

Detected by Pingoru
Feb 22, 2026, 10:51 PM UTC
Resolved
Feb 23, 2026, 01:09 AM UTC
Duration
2h 18m
Affected: Financial Settlement Services
Timeline · 4 updates
  1. investigating Feb 22, 2026, 10:51 PM UTC

    We’re aware of a payment file response issue currently impacting transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.

  2. investigating Feb 22, 2026, 11:58 PM UTC

    We’re aware of a payment file response issue currently impacting PEXA transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve this issue. We’re actively working to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.

  3. monitoring Feb 23, 2026, 12:40 AM UTC

    We can confirm the payment file response issue impacting transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.

  4. resolved Feb 23, 2026, 01:09 AM UTC

    PEXA has resolved the payment file issue. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.

Read the full incident report →

Minor February 15, 2026

Service Issue - TAS

Detected by Pingoru
Feb 15, 2026, 11:44 PM UTC
Resolved
Feb 16, 2026, 03:32 AM UTC
Duration
3h 47m
Affected: TAS
Timeline · 5 updates
  1. investigating Feb 15, 2026, 11:44 PM UTC

    We are currently investigating an issue impacting services in TAS. As a result, there may be delays with Lodgement and Lodgement Verification. We will provide you with an update within the hour. Thank you for your patience.

  2. investigating Feb 16, 2026, 12:43 AM UTC

    We are continuing to investigate an issue impacting services in TAS. As a result, there may be delays with Lodgement and Lodgement Verification. We will provide you with an update within the hour. Thank you for your patience.

  3. investigating Feb 16, 2026, 01:43 AM UTC

    We are continuing to investigate an issue impacting services in TAS. As a result, there may be delays with Lodgement and Lodgement Verification. We will provide you with an update within the hour. Thank you for your patience.

  4. monitoring Feb 16, 2026, 02:28 AM UTC

    The issue that was impacting services in TAS is now resolved. Lodgement and Lodgement Verification are now working as normal. We apologise for any inconvenience caused to you and your customers. We thank you for your patience and will provide you with an update in an hour.

  5. resolved Feb 16, 2026, 03:32 AM UTC

    The reported issue impacting services in TAS is now resolved. Lodgement and Lodgement Verification are now operating as normal. We apologise for any inconvenience caused to you and your customers and thank you for your patience.

Read the full incident report →

Notice February 11, 2026

Manage Users Issue

Detected by Pingoru
Feb 11, 2026, 12:47 AM UTC
Resolved
Feb 11, 2026, 01:35 AM UTC
Duration
47m
Affected: VICNSWQLDWASAACTTASNT
Timeline · 2 updates
  1. investigating Feb 11, 2026, 12:47 AM UTC

    We are investigating reports of some users encountering an error intermittently when accessing the Manage Users (Administrator Tools) tab. We’ll provide you with an update within the hour.

  2. resolved Feb 11, 2026, 01:35 AM UTC

    This incident is now resolved.

Read the full incident report →

Minor February 9, 2026

SMS Delivery Issue

Detected by Pingoru
Feb 09, 2026, 05:18 AM UTC
Resolved
Feb 10, 2026, 06:12 AM UTC
Duration
1d
Affected: Login & Multi-Factor Authentication Service
Timeline · 8 updates
  1. investigating Feb 09, 2026, 05:18 AM UTC

    We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA). If you need to update your MFA during this time, please contact the PEXA Support Team for assistance. We’ll continue to monitor the situation and provide an update within the next hour.

  2. investigating Feb 09, 2026, 05:26 AM UTC

    We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA). If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround. Please note that this is not a PEXA issue.

  3. investigating Feb 09, 2026, 05:59 AM UTC

    We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, related to multi-factor authentication (MFA). If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround. Please note that this is not a PEXA issue. Further updates will resume from 9am Tuesday 10th February, unless resolved prior.

  4. investigating Feb 09, 2026, 09:51 PM UTC

    We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA). If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround. Please note that this is not a PEXA issue.

  5. investigating Feb 09, 2026, 10:51 PM UTC

    We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA). If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround. Please note that this is not a PEXA issue.

  6. investigating Feb 09, 2026, 11:56 PM UTC

    We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA). If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround. Please note that this is not a PEXA issue.

  7. identified Feb 10, 2026, 12:44 AM UTC

    We are aware of delays impacting SMS delivery. Some PEXA customers may experience a lag in receiving SMS messages, related to multi-factor authentication (MFA). A workaround is available. If you are encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance. Please note that this is not a PEXA issue.

  8. resolved Feb 10, 2026, 06:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 9, 2026

Information Re-supply Issue

Detected by Pingoru
Feb 09, 2026, 01:04 AM UTC
Resolved
Feb 09, 2026, 11:00 PM UTC
Duration
21h 56m
Affected: VICNSWQLDWASAACTTAS
Timeline · 10 updates
  1. investigating Feb 09, 2026, 01:04 AM UTC

    We are aware of an issue currently impacting some customers, attempting to perform an information resupply. We apologise for the disruption this has caused and appreciate your patience as we work to resolve it. We will provide an update within the hour

  2. investigating Feb 09, 2026, 01:29 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 09, 2026, 02:00 AM UTC

    We are continuing to investigate this issue.

  4. investigating Feb 09, 2026, 03:01 AM UTC

    We are continuing to investigate this issue.

  5. investigating Feb 09, 2026, 04:10 AM UTC

    We are continuing to investigate this issue.

  6. investigating Feb 09, 2026, 05:07 AM UTC

    We are continuing to investigate this issue.

  7. investigating Feb 09, 2026, 05:58 AM UTC

    We are continuing investigating an issue impacting some users’ ability to perform an Information Re-supply We apologise for the inconvenience. If you require assistance with a workaround for your Workspace, please contact the PEXA Support Team. Further updates will resume from 9am Tuesday 10th February, unless resolved prior.

  8. monitoring Feb 09, 2026, 09:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. monitoring Feb 09, 2026, 10:28 PM UTC

    We are continuing to monitor for any further issues.

  10. resolved Feb 09, 2026, 11:00 PM UTC

    This incident has been resolved.

Read the full incident report →

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