PEXA had 36 outages in the last 2 years totaling 28h 30m of downtime — averaging 1.5 incidents per month.
There were 36 PEXA outages since September 16, 2025 totaling 28h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue impacting our Customer Support phone number. If you need to contact us urgently please email [email protected]
The issue impacting out Customer Support phone line has been resolved. We’re sorry for the inconvenience this may have caused.
We’re aware of a payment file response issue currently impacting RBA and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Settling and Lodged'. We’re actively working with RBA to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
We can confirm the payment file response issue impacting RBA and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
The payment file response issue impacting RBA transactions has been resolved. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
We’re aware of a payment file response issue currently impacting ASL and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with ASL to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
We can confirm the payment file response issue impacting ASL and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this is not a PEXA issue. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
ASL has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
We are aware of an issue currently impacting some customers, who may encounter an error when attempting to log in. We are working with our multi-factor authentication provider, Auth0, to resolve the issue. We apologise for the disruption this has caused and appreciate your patience as we work to resolve it. We will provide an update within the hour
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We’re aware of a payment file response issue currently impacting National Australia Bank (NAB) and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with National Australia Bank (NAB) to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour. Please note this is not a PEXA issue.
We can confirm the payment file response issue impacting NAB and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this was not a PEXA issue. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
We can confirm the payment file response issue impacting NAB and their transactions is resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this is not a PEXA issue We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
We can confirm the payment file response issue impacting NAB and their transactions is resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this is not a PEXA issue We’re continuing to keep a close eye on this and we apologise again for the disruption this has caused you and your customers.
We can confirm the payment file response issue impacting NAB and their transactions is resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this is not a PEXA issue We're continuing to keep a close eye on these transactions and we apologise again for the disruption this has caused you and your customers.
National Australia Bank (NAB) has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
We’re aware of a payment file response issue currently impacting Bendigo Bank and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bendigo Bank to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
We can confirm the payment file response issue impacting Bendigo Bank and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this was not a PEXA issue. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
Bendigo Bank has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
We're aware of some users encountering errors upon signing with a Verizon certificate and are actively investigating. We apologise for the inconvenience and will share an update within the hour.
We are continuing to investigate the issue.
A fix has been implemented and we are monitoring the results.
This incident is now resolved.
We’re aware of a payment file response issue currently impacting ANZ and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with ANZ to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
The issue with ANZ is still ongoing. ANZ are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
We can confirm the payment file response issue impacting ANZ and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
ANZ has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
We’re aware of reports of an unexpected error on the PEXA Exchange and are actively investigating. We apologise for the inconvenience and will share an update within the hour.
We’re aware of reports of an unexpected error on the PEXA Exchange and are actively investigating. Settlements and Lodgements are not impacted and continue to function as normal. We apologise for the inconvenience and will share an update within the hour.
We’ve identified the issue causing an unexpected error on the PEXA Exchange and are actively working on a fix. We apologise for the inconvenience this is causing you and your customers. We’ll provide you with an update within the hour.
We can confirm that the unexpected error issue has now been resolved. We are continuing to monitor platform performance and will keep you informed if anything changes. We apologise for the inconvenience this has caused you and your customers. You will receive another update within the hour.
The previously reported issue causing unexpected errors within the PEXA Exchange has now been resolved. The system’s performance has returned to normal and is operating as expected.