PEXA Outage History
PEXA is up right nowPingoru has recorded 84 incidents for PEXA: 82 in the last 12 months and 23 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 6 of 720 (1%) |
| May 2026 | 3 | 6 of 744 (1%) |
| June 2026 | 5 | 10 of 720 (1%) |
| July 2026 | 8 | 40 of 744 (5%) |
| August 2026 | 7 | 39 of 744 (5%) |
| September 2026 | 3 | 6 of 720 (1%) |
| October 2026 | 12 | 59 of 581 (10%) |
Incidents, newest first
Major January 26, 2026 Reserve Bank of Australia Service Issue - Payment File Response 1d 22h Financial Settlement Services
Started Jan 26, 2026, 11:27 PM UTC· resolved Jan 28, 2026, 10:17 PM UTC
- investigating Jan 26, 2026, 11:27 PM UTC
We’re aware of a payment file response issue currently impacting Reserve Bank of Australia and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' for longer than usual while we work to resolve the issue. We’re actively working with Reserve Bank of Australia to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
- investigating Jan 26, 2026, 11:36 PM UTC
We are continuing to investigate this issue.
- investigating Jan 27, 2026, 12:35 AM UTC
PEXA is continuing to investigate a payment file response issue currently impacting Reserve Bank of Australia and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' for longer than usual while we work to resolve the issue. We’re actively working with Reserve Bank of Australia to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
- identified Jan 27, 2026, 01:35 AM UTC
The issue with Reserve Bank of Australia is still ongoing. Reserve Bank of Australia are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- identified Jan 27, 2026, 02:22 AM UTC
We are continuing to work on a fix for this issue.
- identified Jan 27, 2026, 02:34 AM UTC
The issue with Reserve Bank of Australia is still ongoing. Reserve Bank of Australia are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- identified Jan 27, 2026, 03:41 AM UTC
PEXA confirms that the issue affecting the Reserve Bank of Australia is still ongoing. Reserve Bank of Australia are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- identified Jan 27, 2026, 04:24 AM UTC
Please be advised that the issue affecting the Reserve Bank of Australia is still ongoing. The Reserve Bank has confirmed they have identified the cause of this issue and are now working to implement a fix to restore services. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- identified Jan 27, 2026, 05:28 AM UTC
Please be advised that the issue affecting the Reserve Bank of Australia is still ongoing. The Reserve Bank has confirmed they have identified the cause of this issue and are now working to implement a fix to restore services. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- identified Jan 27, 2026, 06:36 AM UTC
Please be advised that the issue affecting the Reserve Bank of Australia is still ongoing. The Reserve Bank has confirmed the fix to restore services has been implemented and PEXA is now monitoring to ensure this is successful. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- identified Jan 27, 2026, 07:42 AM UTC
Following our earlier update about the payment file response issue currently impacting Reserve Bank of Australia and their transactions, we advise that the RBA has implemented a fix and settlements have resumed. We are working to process the backlog of settlements that accumulated over the course of today as a result of this issue and we thank you for your patience as we do so. We expect to have the backlog cleared as soon as possible. You may still see some affected Workspaces showing a status of 'Ready and Settling' while settlements are being completed. This is expected and does not require any action from you. Additionally, while settlements may have taken place, please be aware that disbursed funds are subject to banks’ standard processing times, and all bank processing times vary. It is important to note that clearance times may be delayed further as banks work through the backlog of disbursements. We’ll continue to monitor processing closely to ensure all settlements complete successfully and we thank you again for your patience. Please note this is not a PEXA issue.
- identified Jan 27, 2026, 08:43 AM UTC
Following our earlier update about the payment file response issue currently impacting Reserve Bank of Australia and their transactions, we advise that the RBA has implemented a fix and settlements have resumed. PEXA is continuing to process the backlog of settlements that accumulated over the course of today as a result of this issue and we thank you for your patience as we do so. We expect to have the backlog cleared as soon as possible. You may still see some affected Workspaces showing a status of 'Ready and Settling' while settlements are being completed. This is expected and does not require any action from you. Additionally, while settlements may have taken place, please be aware that disbursed funds are subject to banks’ standard processing times, and all bank processing times vary. It is important to note that clearance times may be delayed further as banks work through the backlog of disbursements. We’ll continue to monitor processing closely to ensure all settlements complete successfully and we thank you again for your patience. Please note this is not a PEXA issue.
- identified Jan 27, 2026, 09:45 AM UTC
Following our earlier update about the payment file response issue currently impacting Reserve Bank of Australia and their transactions, we advise that the RBA has implemented a fix and settlements have resumed. PEXA is continuing to process the backlog of settlements that accumulated over the course of today as a result of this issue and we thank you for your patience as we do so. PEXA is working with the Reserve Bank to have this backlog cleared as soon as possible. You may still see some affected Workspaces showing a status of 'Ready and Settling' while settlements are being completed. This is expected and does not require any action from you. Additionally, while settlements may have taken place, please be aware that disbursed funds are subject to banks’ standard processing times, and all bank processing times vary. It is important to note that clearance times may be delayed further as banks work through the backlog of disbursements. We’ll continue to monitor processing closely to ensure all settlements complete successfully and we thank you again for your patience. Please note this is not a PEXA issue.
- identified Jan 27, 2026, 10:58 AM UTC
Following our earlier update about the payment file response issue currently impacting Reserve Bank of Australia and their transactions, we advise that the RBA has implemented a fix and settlements have resumed. PEXA is continuing to process the backlog of settlements that accumulated over the course of today as a result of this issue and we thank you for your patience as we do so. PEXA is working with the Reserve Bank to have this backlog cleared as soon as possible. You may still see some affected Workspaces showing a status of 'Ready and Settling' while settlements are being completed. This is expected and does not require any action from you. Additionally, while settlements may have taken place, please be aware that disbursed funds are subject to banks’ standard processing times, and all bank processing times vary. It is important to note that clearance times may be delayed further as banks work through the backlog of disbursements. We’ll continue to monitor processing closely to ensure all settlements complete successfully and we thank you again for your patience. Please note this is not a PEXA issue.
- monitoring Jan 27, 2026, 01:24 PM UTC
We can confirm the payment file response issue impacting Reserve Bank of Australia and their transactions is now resolved. While the majority of impacted workspaces have settled as expected, there were some workspaces which were unable to complete. These will complete this morning (28/1/2026). There is no action for those affected at this stage. We understand this is an unfortunate outcome and acknowledge the inconvenience this has caused you and your customers. We reiterate that this was not a PEXA issue and we continue to work closely with the Reserve Bank and our partners to complete all settlements.
- monitoring Jan 28, 2026, 12:43 AM UTC
We can confirm the payment file response issue impacting Reserve Bank of Australia and their transactions is now resolved. While the majority of impacted workspaces have settled as expected, there are some workspaces which are still being processed. These are expected to be completed over the course of today. There is no action for those affected at this stage. We understand this is an unfortunate outcome and acknowledge the inconvenience this has caused you and your customers. We reiterate that this was not a PEXA issue and we continue to work closely with the Reserve Bank and our partners to complete all settlements.
- monitoring Jan 28, 2026, 06:00 AM UTC
We can confirm that the majority of settlements impacted by the Reserve Bank of Australia payment file response issue that arose yesterday have completed this afternoon. There are some Victorian-based settlements that require further action. Unfortunately, these specific settlements will be unable to complete today. We will be in touch with these customers directly to advise on next steps. We appreciate that this has been a frustrating experience and we thank you for your patience as we have worked to resolve this issue with the RBA. The RBA has advised that this was a technical issue at their end and we continue to review the issue with them in order to understand the nature of the problem. We expect that you will have questions and we encourage you to get in touch with us through [email protected]. Please note this is not a PEXA issue.
- resolved Jan 28, 2026, 10:17 PM UTC
This issue is now resolved.
Major January 20, 2026 Bank of Queensland Service Issue - Payment File Response 3h 59m Financial Settlement Services
Started Jan 20, 2026, 01:30 AM UTC· resolved Jan 20, 2026, 05:30 AM UTC
- investigating Jan 20, 2026, 01:30 AM UTC
We’re aware of a payment file response issue currently impacting Bank of Queensland and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bank of Queensland to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
- investigating Jan 20, 2026, 02:34 AM UTC
We’re aware of a payment file response issue currently impacting Bank of Queensland and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bank of Queensland to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
- identified Jan 20, 2026, 03:31 AM UTC
The issue with Bank of Queensland is still ongoing. Bank of Queensland are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- monitoring Jan 20, 2026, 04:31 AM UTC
We can confirm the payment file response issue impacting Bank of Queensland and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this is not a PEXA issue. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
- resolved Jan 20, 2026, 05:30 AM UTC
Bank of Queensland has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
Minor January 16, 2026 Service Issue - NSW 1h 8m NSW
Started Jan 16, 2026, 04:00 AM UTC· resolved Jan 16, 2026, 05:08 AM UTC
- investigating Jan 16, 2026, 04:00 AM UTC
We are currently investigating an issue impacting services in NSW. As a result, there may be delays with Lodgement and Lodgement Verification. We will provide you with an update within the hour. Thank you for your patience.
- monitoring Jan 16, 2026, 04:33 AM UTC
The issue that was impacting services in NSW is now resolved. Lodgement and Lodgement Verification are now working as normal. We apologise for any inconvenience caused to you and your customers. We thank you for your patience and will provide you with an update in an hour.
- resolved Jan 16, 2026, 05:08 AM UTC
The reported issue impacting services in NSW is now resolved. Lodgement and Lodgement Verification are now operating as normal. We apologise for any inconvenience caused to you and your customers and thank you for your patience.
Major January 13, 2026 Bank Of Queensland Service Issue - Payment File Response 3h 32m Financial Settlement Services
Started Jan 13, 2026, 04:21 AM UTC· resolved Jan 13, 2026, 07:53 AM UTC
- investigating Jan 13, 2026, 04:21 AM UTC
We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bank Of Queensland to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
- identified Jan 13, 2026, 05:13 AM UTC
The issue with Bank Of Queensland is still ongoing. Bank Of Queensland are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- identified Jan 13, 2026, 06:15 AM UTC
The issue with Bank Of Queensland is still ongoing. Bank Of Queensland are continuing to work to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- identified Jan 13, 2026, 06:55 AM UTC
Pleas be advised the issue with Bank Of Queensland is still ongoing. Bank Of Queensland are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- resolved Jan 13, 2026, 07:53 AM UTC
Bank of Queensland has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
Minor December 19, 2025 PEXA Performance Issue- Title Activity Check Service 57m VIC, NSW, QLD, WA and 4 more
Started Dec 19, 2025, 04:22 AM UTC· resolved Dec 19, 2025, 05:20 AM UTC
- monitoring Dec 19, 2025, 04:22 AM UTC
We are investigating a Title Activity Check service performance issue which may be impacting some customers. You will receive another update within the hour.
- resolved Dec 19, 2025, 05:20 AM UTC
The Title Activity Check service performance issue has now been resolved.
Notice December 14, 2025 PEXA Phone issue 24m VIC, NSW, QLD, WA and 4 more
Started Dec 14, 2025, 11:42 PM UTC· resolved Dec 15, 2025, 12:07 AM UTC
- investigating Dec 14, 2025, 11:42 PM UTC
We are currently investigating an issue impacting our Customer Support phone number. If you need to contact us urgently please email [email protected]
- resolved Dec 15, 2025, 12:07 AM UTC
The issue impacting out Customer Support phone line has been resolved. We’re sorry for the inconvenience this may have caused.
Major December 10, 2025 RBA Service Issue - Payment File Response 2h 10m Financial Settlement Services
Started Dec 10, 2025, 05:48 AM UTC· resolved Dec 10, 2025, 07:59 AM UTC
- investigating Dec 10, 2025, 05:48 AM UTC
We’re aware of a payment file response issue currently impacting RBA and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Settling and Lodged'. We’re actively working with RBA to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
- monitoring Dec 10, 2025, 06:49 AM UTC
We can confirm the payment file response issue impacting RBA and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
- resolved Dec 10, 2025, 07:59 AM UTC
The payment file response issue impacting RBA transactions has been resolved. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
Major December 10, 2025 Westpac and St George Service Issue - Payment File Response 5h 43m Financial Settlement Services
Started Dec 10, 2025, 02:27 AM UTC· resolved Dec 10, 2025, 08:11 AM UTC
- investigating Dec 10, 2025, 02:27 AM UTC
We’re aware of a payment file response issue currently impacting WBC/St George and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with WBC/St George to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour. Please note this is not a PEXA issue.
- investigating Dec 10, 2025, 03:36 AM UTC
We’re aware of a payment file response issue currently impacting Westpac/St George and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We are actively working with Westpac/St George to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue We appreciate your patience and will provide you with an update within the hour.
- investigating Dec 10, 2025, 04:35 AM UTC
We’re aware of a payment file response issue currently impacting Westpac/St George and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re continuing to actively work with Westpac/St George to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue We appreciate your patience and will provide you with an update within the hour.
- investigating Dec 10, 2025, 05:50 AM UTC
We're aware of a payment file response issue currently impacting Westpac/St George and their transactions. This may affect Workspaces where any funds are coming from or being paid into a Westpac or St George account. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We're continuing to actively work with Westpac/St George to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
- identified Dec 10, 2025, 06:51 AM UTC
The issue with Westpac/St George is still ongoing. Westpac/St George are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- monitoring Dec 10, 2025, 07:42 AM UTC
We can confirm the payment file response issue impacting Westpac/St George and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
- resolved Dec 10, 2025, 08:11 AM UTC
Westpac/St George has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
Major December 8, 2025 Service Issue - ASL Payment File Response 1h 26m Financial Settlement Services
Started Dec 08, 2025, 01:42 AM UTC· resolved Dec 08, 2025, 03:09 AM UTC
- investigating Dec 08, 2025, 01:42 AM UTC
We’re aware of a payment file response issue currently impacting ASL and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with ASL to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
- monitoring Dec 08, 2025, 02:05 AM UTC
We can confirm the payment file response issue impacting ASL and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this is not a PEXA issue. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
- resolved Dec 08, 2025, 03:09 AM UTC
ASL has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
Minor November 28, 2025 Login Service Issue 1h 24m Login & Multi-Factor Authentication Service
Started Nov 28, 2025, 03:45 AM UTC· resolved Nov 28, 2025, 05:09 AM UTC
- investigating Nov 28, 2025, 03:45 AM UTC
We are aware of an issue currently impacting some customers, who may encounter an error when attempting to log in. We are working with our multi-factor authentication provider, Auth0, to resolve the issue. We apologise for the disruption this has caused and appreciate your patience as we work to resolve it. We will provide an update within the hour
- identified Nov 28, 2025, 04:36 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 28, 2025, 05:09 AM UTC
This incident has been resolved.
Major November 28, 2025 NAB Service Issue - Payment File Response 4h 22m Financial Settlement Services
Started Nov 28, 2025, 02:34 AM UTC· resolved Nov 28, 2025, 06:56 AM UTC
- investigating Nov 28, 2025, 02:34 AM UTC
We’re aware of a payment file response issue currently impacting National Australia Bank (NAB) and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with National Australia Bank (NAB) to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour. Please note this is not a PEXA issue.
- monitoring Nov 28, 2025, 02:55 AM UTC
We can confirm the payment file response issue impacting NAB and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this was not a PEXA issue. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
- monitoring Nov 28, 2025, 03:51 AM UTC
We can confirm the payment file response issue impacting NAB and their transactions is resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this is not a PEXA issue We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
- monitoring Nov 28, 2025, 04:56 AM UTC
We can confirm the payment file response issue impacting NAB and their transactions is resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this is not a PEXA issue We’re continuing to keep a close eye on this and we apologise again for the disruption this has caused you and your customers.
- monitoring Nov 28, 2025, 05:57 AM UTC
We can confirm the payment file response issue impacting NAB and their transactions is resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this is not a PEXA issue We're continuing to keep a close eye on these transactions and we apologise again for the disruption this has caused you and your customers.
- resolved Nov 28, 2025, 06:56 AM UTC
National Australia Bank (NAB) has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
Major November 19, 2025 Service Issue - Bendigo Bank Payment File Response 40m Financial Settlement Services
Started Nov 19, 2025, 11:33 PM UTC· resolved Nov 20, 2025, 12:13 AM UTC
- investigating Nov 19, 2025, 11:33 PM UTC
We’re aware of a payment file response issue currently impacting Bendigo Bank and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bendigo Bank to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
- monitoring Nov 19, 2025, 11:40 PM UTC
We can confirm the payment file response issue impacting Bendigo Bank and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this was not a PEXA issue. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
- resolved Nov 20, 2025, 12:13 AM UTC
Bendigo Bank has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
Minor November 9, 2025 PEXA Signing Issue 2h 22m Digital Signing Validation
Started Nov 09, 2025, 09:53 PM UTC· resolved Nov 10, 2025, 12:16 AM UTC
- investigating Nov 09, 2025, 09:53 PM UTC
We're aware of some users encountering errors upon signing with a Verizon certificate and are actively investigating. We apologise for the inconvenience and will share an update within the hour.
- investigating Nov 09, 2025, 10:49 PM UTC
We are continuing to investigate the issue.
- monitoring Nov 09, 2025, 11:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 10, 2025, 12:16 AM UTC
This incident is now resolved.
Minor November 3, 2025 PEXA Performance Issue 2h 6m VIC, NSW, QLD, WA and 4 more
Started Nov 03, 2025, 02:59 AM UTC· resolved Nov 03, 2025, 05:06 AM UTC
- investigating Nov 03, 2025, 02:59 AM UTC
We’re aware of reports of an unexpected error on the PEXA Exchange and are actively investigating. We apologise for the inconvenience and will share an update within the hour.
- investigating Nov 03, 2025, 03:24 AM UTC
We’re aware of reports of an unexpected error on the PEXA Exchange and are actively investigating. Settlements and Lodgements are not impacted and continue to function as normal. We apologise for the inconvenience and will share an update within the hour.
- identified Nov 03, 2025, 03:56 AM UTC
We’ve identified the issue causing an unexpected error on the PEXA Exchange and are actively working on a fix. We apologise for the inconvenience this is causing you and your customers. We’ll provide you with an update within the hour.
- monitoring Nov 03, 2025, 04:09 AM UTC
We can confirm that the unexpected error issue has now been resolved. We are continuing to monitor platform performance and will keep you informed if anything changes. We apologise for the inconvenience this has caused you and your customers. You will receive another update within the hour.
- resolved Nov 03, 2025, 05:06 AM UTC
The previously reported issue causing unexpected errors within the PEXA Exchange has now been resolved. The system’s performance has returned to normal and is operating as expected.
Major October 10, 2025 Service Issue - CBA Payment File Response 6h 35m Financial Settlement Services
Started Oct 10, 2025, 12:48 AM UTC· resolved Oct 10, 2025, 07:23 AM UTC
- investigating Oct 10, 2025, 12:48 AM UTC
We’re aware of a payment file response issue currently impacting CBA and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with CBA to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
- identified Oct 10, 2025, 01:20 AM UTC
The issue with CBA is still ongoing. CBA are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of Completed and Disbursing or Ready and Settling for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. We’ll provide you with an update within the hour. Please note this is not a PEXA issue
- identified Oct 10, 2025, 02:20 AM UTC
The issue with CBA is still ongoing. CBA are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of Completed and Disbursing or Ready and Settling for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. We’ll provide you with an update within the hour. Please note this is not a PEXA issue
- identified Oct 10, 2025, 03:23 AM UTC
The issue with CBA is still ongoing. CBA are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of Completed and Disbursing or Ready and Settling for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. We’ll provide you with an update within the hour. Please note this is not a PEXA issue
- identified Oct 10, 2025, 04:28 AM UTC
CBA have advised PEXA that they are currently working on a resolution for this issue. If your workspace is affected and has commenced settling it will likely remain in a status of Completed and Disbursing or Ready and Settling for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. We’ll provide you with an update within the hour. Please note this is not a PEXA issue.
- identified Oct 10, 2025, 05:23 AM UTC
CBA have advised PEXA that they are currently working on a resolution for this issue. If your workspace is affected and has commenced settling it will likely remain in a status of Completed and Disbursing or Ready and Settling for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. We’ll provide you with an update within the hour. Please note this is not a PEXA issue.
- monitoring Oct 10, 2025, 06:21 AM UTC
We can confirm the payment file response issue impacting CBA and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
- resolved Oct 10, 2025, 07:23 AM UTC
CBA has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.