Information Re-supply Issue

Update timeline

1. investigating Feb 09, 2026, 01:04 AM UTC

   We are aware of an issue currently impacting some customers, attempting to perform an information resupply. We apologise for the disruption this has caused and appreciate your patience as we work to resolve it. We will provide an update within the hour

2. investigating Feb 09, 2026, 01:29 AM UTC

   We are continuing to investigate this issue.

3. investigating Feb 09, 2026, 02:00 AM UTC

   We are continuing to investigate this issue.

4. investigating Feb 09, 2026, 03:01 AM UTC

   We are continuing to investigate this issue.

5. investigating Feb 09, 2026, 04:10 AM UTC

   We are continuing to investigate this issue.

6. investigating Feb 09, 2026, 05:07 AM UTC

   We are continuing to investigate this issue.

7. investigating Feb 09, 2026, 05:58 AM UTC

   We are continuing investigating an issue impacting some users’ ability to perform an Information Re-supply We apologise for the inconvenience. If you require assistance with a workaround for your Workspace, please contact the PEXA Support Team. Further updates will resume from 9am Tuesday 10th February, unless resolved prior.

8. monitoring Feb 09, 2026, 09:16 PM UTC

   A fix has been implemented and we are monitoring the results.

9. monitoring Feb 09, 2026, 10:28 PM UTC

   We are continuing to monitor for any further issues.

10. resolved Feb 09, 2026, 11:00 PM UTC

    This incident has been resolved.