Westpac/St George - Payment File Response issue

Update timeline

1. investigating Mar 15, 2026, 11:00 PM UTC

   We’re aware of a payment file issue currently impacting Westpac and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Westpac to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.

2. identified Mar 16, 2026, 12:00 AM UTC

   We are continuing to fix a payment file response issue impacting Westpac and its transactions. If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We’re sorry for the inconvenience this is causing you and your customers. We’ll provide you with an update within the hour.

3. monitoring Mar 16, 2026, 12:36 AM UTC

   We can confirm the payment file response issue impacting Westpac & St George transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers. Please note this was not a PEXA issue.

4. resolved Mar 16, 2026, 01:30 AM UTC

   Westpac has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.