PEXA Service Issue - Payment File Response

Update timeline

1. investigating Feb 22, 2026, 10:51 PM UTC

   We’re aware of a payment file response issue currently impacting transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.

2. investigating Feb 22, 2026, 11:58 PM UTC

   We’re aware of a payment file response issue currently impacting PEXA transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve this issue. We’re actively working to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.

3. monitoring Feb 23, 2026, 12:40 AM UTC

   We can confirm the payment file response issue impacting transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.

4. resolved Feb 23, 2026, 01:09 AM UTC

   PEXA has resolved the payment file issue. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.