PEXA incident
Bank of Queensland Service Issue - Payment File Response
PEXA experienced a major incident on January 20, 2026 affecting Financial Settlement Services, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2026, 01:30 AM UTC
We’re aware of a payment file response issue currently impacting Bank of Queensland and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bank of Queensland to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
- investigating Jan 20, 2026, 02:34 AM UTC
We’re aware of a payment file response issue currently impacting Bank of Queensland and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bank of Queensland to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
- identified Jan 20, 2026, 03:31 AM UTC
The issue with Bank of Queensland is still ongoing. Bank of Queensland are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- monitoring Jan 20, 2026, 04:31 AM UTC
We can confirm the payment file response issue impacting Bank of Queensland and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this is not a PEXA issue. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
- resolved Jan 20, 2026, 05:30 AM UTC
Bank of Queensland has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.