PEXA incident
Bank Of Queensland Service Issue - Payment File Response
PEXA experienced a major incident on January 13, 2026 affecting Financial Settlement Services, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2026, 04:21 AM UTC
We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bank Of Queensland to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
- identified Jan 13, 2026, 05:13 AM UTC
The issue with Bank Of Queensland is still ongoing. Bank Of Queensland are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- identified Jan 13, 2026, 06:15 AM UTC
The issue with Bank Of Queensland is still ongoing. Bank Of Queensland are continuing to work to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- identified Jan 13, 2026, 06:55 AM UTC
Pleas be advised the issue with Bank Of Queensland is still ongoing. Bank Of Queensland are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- resolved Jan 13, 2026, 07:53 AM UTC
Bank of Queensland has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.