PEXA experienced a minor incident on February 9, 2026 affecting Login & Multi-Factor Authentication Service, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 09, 2026, 05:18 AM UTC
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA). If you need to update your MFA during this time, please contact the PEXA Support Team for assistance. We’ll continue to monitor the situation and provide an update within the next hour.
- investigating Feb 09, 2026, 05:26 AM UTC
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA). If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround. Please note that this is not a PEXA issue.
- investigating Feb 09, 2026, 05:59 AM UTC
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, related to multi-factor authentication (MFA). If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround. Please note that this is not a PEXA issue. Further updates will resume from 9am Tuesday 10th February, unless resolved prior.
- investigating Feb 09, 2026, 09:51 PM UTC
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA). If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround. Please note that this is not a PEXA issue.
- investigating Feb 09, 2026, 10:51 PM UTC
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA). If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround. Please note that this is not a PEXA issue.
- investigating Feb 09, 2026, 11:56 PM UTC
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA). If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround. Please note that this is not a PEXA issue.
- identified Feb 10, 2026, 12:44 AM UTC
We are aware of delays impacting SMS delivery. Some PEXA customers may experience a lag in receiving SMS messages, related to multi-factor authentication (MFA). A workaround is available. If you are encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance. Please note that this is not a PEXA issue.
- resolved Feb 10, 2026, 06:12 AM UTC
This incident has been resolved.