Affected components
Update timeline
- investigating Feb 09, 2026, 05:18 AM UTC
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA). If you need to update your MFA during this time, please contact the PEXA Support Team for assistance. We’ll continue to monitor the situation and provide an update within the next hour.
- investigating Feb 09, 2026, 05:26 AM UTC
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA). If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround. Please note that this is not a PEXA issue.
- investigating Feb 09, 2026, 05:59 AM UTC
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, related to multi-factor authentication (MFA). If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround. Please note that this is not a PEXA issue. Further updates will resume from 9am Tuesday 10th February, unless resolved prior.
- investigating Feb 09, 2026, 09:51 PM UTC
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA). If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround. Please note that this is not a PEXA issue.
- investigating Feb 09, 2026, 10:51 PM UTC
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA). If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround. Please note that this is not a PEXA issue.
- investigating Feb 09, 2026, 11:56 PM UTC
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA). If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround. Please note that this is not a PEXA issue.
- identified Feb 10, 2026, 12:44 AM UTC
We are aware of delays impacting SMS delivery. Some PEXA customers may experience a lag in receiving SMS messages, related to multi-factor authentication (MFA). A workaround is available. If you are encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance. Please note that this is not a PEXA issue.
- resolved Feb 10, 2026, 06:12 AM UTC
This incident has been resolved.
Looking to track PEXA downtime and outages?
Pingoru polls PEXA's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when PEXA reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track PEXA alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
5 free monitors · No credit card required