Person Centred Software experienced a major incident on October 8, 2026 affecting Atlas Sync, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Atlas Sync
Update timeline
- investigating Oct 08, 2026, 11:38 AM UTC
There is an issue with the Atlas device sync service. Our technical teams are investigating. In the meantime, you can attempt to sync by switching pods to pod B.
- monitoring Oct 08, 2026, 12:00 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 08, 2026, 12:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 08, 2026, 12:46 PM UTC
This incident has been resolved.