Penneo Outage History

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Penneo had 48 outages in the last 2 years totaling 167h 29m of downtime — averaging 2 incidents per month.

There were 48 Penneo outages since July 1, 2024 totaling 167h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.penneo.com

Critical April 27, 2026

Penneo Sign: Intermittent Email Notification Failures

Detected by Pingoru
Apr 27, 2026, 07:36 AM UTC
Resolved
Apr 27, 2026, 12:49 PM UTC
Duration
5h 12m
Affected: Email notifications
Timeline · 4 updates
  1. investigating Apr 27, 2026, 07:36 AM UTC

    We are currently investigating this issue.

  2. identified Apr 27, 2026, 08:51 AM UTC

    The issue has been identified and we are working on a fix; please be aware that you might still experience degraded performance with our email notifications.

  3. monitoring Apr 27, 2026, 11:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 27, 2026, 12:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 20, 2026

Signing with ITSME unavailable

Detected by Pingoru
Apr 20, 2026, 08:08 AM UTC
Resolved
Apr 20, 2026, 07:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 20, 2026, 08:08 AM UTC

    Our partner informed us about an incident with ITSME: - Investigating: Apr 20, 2026 - 09:31 CEST - Monitoring: Apr 20, 2026 - 09:52 CEST -Resolved: Apr 20, 2026 - 09:59 CEST

Read the full incident report →

Critical April 10, 2026

Penneo email certificate is currently misconfigured.

Detected by Pingoru
Apr 10, 2026, 08:22 AM UTC
Resolved
Apr 10, 2026, 04:21 PM UTC
Duration
7h 59m
Affected: Email notifications
Timeline · 2 updates
  1. investigating Apr 10, 2026, 08:22 AM UTC

    We are currently investigating this issue and are working on implementing af fix for our email certificate.

  2. resolved Apr 10, 2026, 04:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 26, 2026

Major Service Disruption: Penneo Platform Offline

Detected by Pingoru
Mar 26, 2026, 10:42 AM UTC
Resolved
Mar 26, 2026, 11:11 AM UTC
Duration
28m
Affected: .beID - BelgiumQualified Electronic SignatureDesktop ApplicationSigners’ interfaceCasefile and document managementBankID - NorwayQualified Electronic SealPenneo QESWeb formsBankID - SwedenPenneo AdESQualified Electronic Time StampPenneo SESFinnish Trust Networkitsme® QESEmail notificationsID Verifieritsme®API and integration servicesCasefile finalisationPenneo CollectMitIDPenneo ValidatorMitID ErhvervClassic CredentialsPenneo SandboxMicrosoft LoginGoogle Login
Timeline · 4 updates
  1. investigating Mar 26, 2026, 10:42 AM UTC

    Penneo Platform Offline since 11:29 AM CET. We are investigating the issue.

  2. monitoring Mar 26, 2026, 10:56 AM UTC

    A fix has been implemented at 11:48 AM CET and we are monitoring the results.

  3. monitoring Mar 26, 2026, 11:10 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 26, 2026, 11:11 AM UTC

    Resolved - This incident has been resolved. Between 11:29 AM and 11:48 AM CET, the Penneo platform was unavailable. We have monitored the recovery over the last 20 minutes and confirmed all systems are stable. We apologize for the interruption.

Read the full incident report →

Major March 16, 2026

Signing and casefile creation not available

Detected by Pingoru
Mar 16, 2026, 07:09 AM UTC
Resolved
Mar 13, 2026, 04:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 16, 2026, 07:09 AM UTC

    Incident start: 5:42 PM CET Incident end: 6:30 PM CET Affected components: Casefile and Document Management Signature Services Qualified Trust Services Penneo Collect

Read the full incident report →

Minor March 6, 2026

Intermittent Issues with ID Verifyer Signing

Detected by Pingoru
Mar 06, 2026, 10:06 AM UTC
Resolved
Mar 06, 2026, 11:14 AM UTC
Duration
1h 8m
Affected: ID Verifier
Timeline · 2 updates
  1. investigating Mar 06, 2026, 10:06 AM UTC

    We are currently experiencing technical difficulties with our partner ID Verifyer. As a result, the signing of documents using ID Verifyer may be affected, and users might encounter errors or delays during the verification process.

  2. resolved Mar 06, 2026, 11:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 27, 2026

MitID Unavailable

Detected by Pingoru
Feb 27, 2026, 09:41 AM UTC
Resolved
Feb 27, 2026, 11:38 AM UTC
Duration
1h 57m
Affected: MitIDMitID Erhverv
Timeline · 2 updates
  1. investigating Feb 27, 2026, 09:41 AM UTC

    It seems to be a general issue for MitID

  2. resolved Feb 27, 2026, 11:38 AM UTC

    This incident has been resolved. mitID reported operational again at 12.22. Penneo registered mitID activity normalizing from around, on our end at 11.35.

Read the full incident report →

Minor January 14, 2026

Penneo KYC: Client relationship export — Degraded performance

Detected by Pingoru
Jan 14, 2026, 10:28 AM UTC
Resolved
Jan 16, 2026, 07:45 AM UTC
Duration
1d 21h
Affected: Client facing web interface for information collection
Timeline · 3 updates
  1. investigating Jan 14, 2026, 10:28 AM UTC

    Penneo KYC Update: Users may be experiencing issues when exporting client relationships. We are currently investigating the issue.

  2. identified Jan 14, 2026, 01:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 16, 2026, 07:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026

Penneo KYC: Screening PEP & Sanction List — Degraded Performance

Detected by Pingoru
Jan 14, 2026, 10:23 AM UTC
Resolved
Jan 16, 2026, 07:45 AM UTC
Duration
1d 21h
Affected: Client facing web interface for information collection
Timeline · 3 updates
  1. investigating Jan 14, 2026, 10:24 AM UTC

    Users may currently be experiencing issues with PEP & Sanction list screening. You may see error messages stating the service is unavailable. We are investigating the issue.

  2. identified Jan 14, 2026, 01:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 16, 2026, 07:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 12, 2026

MitID Unstable

Detected by Pingoru
Jan 12, 2026, 09:44 AM UTC
Resolved
Jan 12, 2026, 12:52 PM UTC
Duration
3h 7m
Affected: MitIDMitID Erhverv
Timeline · 2 updates
  1. investigating Jan 12, 2026, 09:44 AM UTC

    Our partner is currently investigating the issue.

  2. resolved Jan 12, 2026, 12:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 3, 2025

Some services are unavailable

Detected by Pingoru
Dec 03, 2025, 12:20 PM UTC
Resolved
Dec 03, 2025, 01:02 PM UTC
Duration
42m
Affected: .beID - BelgiumBankID - NorwayPenneo QESID Verifier
Timeline · 3 updates
  1. investigating Dec 03, 2025, 12:20 PM UTC

    Signing with BankID Norway, ID Verifier and .beID are currently failing. We are investigating the issue.

  2. monitoring Dec 03, 2025, 12:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 03, 2025, 01:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 20, 2025

Signing with MitID unstable

Detected by Pingoru
Nov 20, 2025, 11:51 AM UTC
Resolved
Nov 20, 2025, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 20, 2025, 11:51 AM UTC

    Our external MitID provider Signaturgruppen Broker reported unstable / unavailable service from 11:14-11:38 AM CET. For more information, please refer to: https://www.signaturgruppen.dk/driftsstatus. All Systems are Operational again.

Read the full incident report →

Critical November 18, 2025

Issues Signing Documents via itsme® QES

Detected by Pingoru
Nov 18, 2025, 01:58 PM UTC
Resolved
Nov 18, 2025, 02:24 PM UTC
Duration
26m
Affected: itsme® QES
Timeline · 2 updates
  1. investigating Nov 18, 2025, 01:58 PM UTC

    Our partner itsme® is currently investigating the issue.

  2. resolved Nov 18, 2025, 02:24 PM UTC

    Our partner itsme® confirms: The service has been restored since 15h05 CET.

Read the full incident report →

Critical November 1, 2025

Issues with Penneo QES Signatures (BankID NO, ID Verifyer, and beID)

Detected by Pingoru
Nov 01, 2025, 07:30 PM UTC
Resolved
Nov 02, 2025, 07:32 AM UTC
Duration
12h 1m
Affected: Penneo QES
Timeline · 3 updates
  1. investigating Nov 01, 2025, 09:13 PM UTC

    We are currently investigating the issue.

  2. monitoring Nov 01, 2025, 09:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 02, 2025, 07:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 31, 2025

Issues creating API credentials for new users

Detected by Pingoru
Oct 31, 2025, 09:17 AM UTC
Resolved
Oct 31, 2025, 01:07 PM UTC
Duration
3h 49m
Affected: API and integration services
Timeline · 3 updates
  1. identified Oct 31, 2025, 09:17 AM UTC

    We have identified a issue where new users created can't access API credentials. We are working on fixing it.

  2. monitoring Oct 31, 2025, 11:01 AM UTC

    We have implemented a fix. We will keep monitoring.

  3. resolved Oct 31, 2025, 01:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 21, 2025

Casefiles not finalising

Detected by Pingoru
Oct 21, 2025, 09:05 AM UTC
Resolved
Oct 21, 2025, 11:35 AM UTC
Duration
2h 30m
Affected: Casefile finalisation
Timeline · 3 updates
  1. identified Oct 21, 2025, 09:05 AM UTC

    We are currently experiencing issues finalising some casefiles. We are currently working on it and will update as soon as it is fixed.

  2. monitoring Oct 21, 2025, 09:59 AM UTC

    A fix have been implemented. We will keep monitoring to make sure everything is working.

  3. resolved Oct 21, 2025, 11:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 26, 2025

Itsme down

Detected by Pingoru
Aug 26, 2025, 10:47 AM UTC
Resolved
Aug 26, 2025, 01:28 PM UTC
Duration
2h 41m
Affected: itsme® QESitsme®
Timeline · 3 updates
  1. investigating Aug 26, 2025, 10:47 AM UTC

    Its is not possible to sign or login with Itsme In Penneo at the moment.

  2. monitoring Aug 26, 2025, 11:40 AM UTC

    A fix have been implemented and we are monitoring the situation.

  3. resolved Aug 26, 2025, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 13, 2025

Penneo SIGN & KYC: Login & Signing Issues

Detected by Pingoru
Jul 13, 2025, 01:09 PM UTC
Resolved
Jul 13, 2025, 06:56 PM UTC
Duration
5h 46m
Affected: API.beID - BelgiumBankID - NorwayBankID - SwedenFinnish Trust Networkitsme®MitIDClassic CredentialsMicrosoft LoginGoogle Login
Timeline · 3 updates
  1. investigating Jul 13, 2025, 01:09 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 13, 2025, 01:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 13, 2025, 06:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 23, 2025

Signing is down for some eIDs

Detected by Pingoru
Jun 23, 2025, 03:16 PM UTC
Resolved
Jun 23, 2025, 03:45 PM UTC
Duration
28m
Affected: Penneo AdES
Timeline · 4 updates
  1. investigating Jun 23, 2025, 03:16 PM UTC

    we are currently looking in to a issue regarding signing with some eIDs

  2. identified Jun 23, 2025, 03:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 23, 2025, 03:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 23, 2025, 03:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2025

Webhook Service Degradation

Detected by Pingoru
May 14, 2025, 12:16 PM UTC
Resolved
May 15, 2025, 06:36 AM UTC
Duration
18h 20m
Timeline · 4 updates
  1. investigating May 14, 2025, 12:16 PM UTC

    We’re currently experiencing degraded performance with our webhook service. Some events may be delayed or not delivered. Our team is investigating and working on a fix.

  2. identified May 14, 2025, 01:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2025, 02:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 15, 2025, 06:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 14, 2025

MitID Service Outage

Detected by Pingoru
Apr 14, 2025, 12:25 PM UTC
Resolved
Apr 14, 2025, 01:29 PM UTC
Duration
1h 4m
Affected: Penneo AdES
Timeline · 2 updates
  1. identified Apr 14, 2025, 12:25 PM UTC

    MitID is currently experiencing an outage, impacting authentication and digital signing via our partner service.

  2. resolved Apr 14, 2025, 01:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 3, 2025

MitID Ervherv is currently unavailable for signing documents and logging in to Penneo SIGN.

Detected by Pingoru
Apr 03, 2025, 10:09 AM UTC
Resolved
Apr 03, 2025, 11:52 AM UTC
Duration
1h 42m
Affected: Penneo AdESMitID
Timeline · 2 updates
  1. identified Apr 03, 2025, 10:09 AM UTC

    Users may experience issues signing documents with MitID Erhverv or logging into Penneo Sign using MitID Erhverv. This issue has been reported on their website. See the link below for further updates: https://digitaliser.dk/nemlog-in

  2. resolved Apr 03, 2025, 11:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 14, 2025

Penneo SIGN unavailable

Detected by Pingoru
Mar 14, 2025, 07:16 AM UTC
Resolved
Mar 14, 2025, 08:44 AM UTC
Duration
1h 27m
Affected: Casefile and document managementWeb forms
Timeline · 4 updates
  1. investigating Mar 14, 2025, 07:16 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 14, 2025, 07:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 14, 2025, 07:20 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 14, 2025, 08:44 AM UTC

    This incident has been resolved.

Read the full incident report →