Penneo Outage History

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Penneo had 23 outages in the last 2 years totaling 137h 39m of downtime — averaging 0.9 incidents per month.

There were 23 Penneo outages since October 21, 2025 totaling 137h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.penneo.com

Major October 5, 2026

MitID QES temporarily unavailable

Detected by Pingoru
Oct 05, 2026, 08:35 AM UTC
Resolved
Oct 05, 2026, 10:42 AM UTC
Duration
2h 7m
Affected: Penneo QES
Timeline · 2 updates
  1. investigating Oct 05, 2026, 08:35 AM UTC

    Due to an ongoing issue with the Danish CPR register, MitID QES is temporarily unavailable for private companies. We have therefore disabled the MitID QES option, so signers will not be able to select it. MitID AdES remains available and is not affected by this issue. MitID Erhverv can also still be used for QES. We are monitoring the situation and will re-enable MitID QES once CPR register lookups are available again. You can monitor the CPR register incident and its latest updates directly on the CPR register status page: https://cprdkprod.statuspage.io/incidents/dkf94zbsnrf9 Affected: MitID QES for private companies Not affected: MitID AdES and MitID Erhverv QES

  2. resolved Oct 05, 2026, 10:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 28, 2026

Sandbox Environment: QES Signing & Document Finalisation Issues

Detected by Pingoru
Sep 28, 2026, 08:00 AM UTC
Resolved
Sep 28, 2026, 09:02 AM UTC
Duration
1h 1m
Affected: Penneo Sandbox
Timeline · 2 updates
  1. investigating Sep 28, 2026, 08:00 AM UTC

    We are investigating an ongoing issue in the Sandbox environment impacting Penneo QES signing and document finalisation, active since Friday, September 25. Impact: Signing attempts using Penneo QES are currently failing, and document finalisation is failing across all signature types. Unaffected: Signing via AdES, itsme QES, and SES continues to function as expected. Our team is actively working to resolve the issue and will provide updates as new information becomes available.

  2. resolved Sep 28, 2026, 09:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 24, 2026

Errors completing AdES via MitID, Swedish BankID, and FTN

Detected by Pingoru
Sep 24, 2026, 05:43 AM UTC
Resolved
Sep 24, 2026, 05:43 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 24, 2026, 06:39 AM UTC

    Between approximately 07:43 and 07:50 CEST this morning, attempts to complete Advanced Electronic Signatures using MitID, MitID Erhverv, Swedish BankID, or FTN may have failed. Affected signers will have seen an error message.

Read the full incident report →

Notice June 22, 2026

Our MitID provider informed us that they had an incident

Detected by Pingoru
Jun 22, 2026, 08:30 AM UTC
Resolved
Jun 22, 2026, 08:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 22, 2026, 09:10 AM UTC

    Signaturgruppen Broker Unavailable This incident affected: Signaturgruppen Broker and Signaturgruppen IdP (Signaturgruppen IdP). Monitoring: A fix has been implemented and we are monitoring the results. Jun 22, 2026 - 10:58 CEST Update: Jun 22, 2026 - 10:45 CEST Investigating: Jun 22, 2026 - 10:42 CEST

Read the full incident report →

Critical June 5, 2026

Signing through itsme QES is unavailable

Detected by Pingoru
Jun 05, 2026, 06:33 AM UTC
Resolved
Jun 05, 2026, 06:33 AM UTC
Duration
—
Affected: itsme® QES
Timeline · 2 updates
  1. investigating Jun 05, 2026, 06:24 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 05, 2026, 06:37 AM UTC

    This incident has been resolved. itsme incident: Ensure API-CSC restarts when it fails to connect to Redis Other: Investigate why Enigma lost its master

Read the full incident report →

Notice June 4, 2026

itsme® P1 Incident - all services down

Detected by Pingoru
Jun 04, 2026, 02:00 PM UTC
Resolved
Jun 04, 2026, 02:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 05, 2026, 06:37 AM UTC

    Our partner informed us about an incident with ITSME: Resolved: Jun 04, 2026 - 16:40 CEST Monitoring: Jun 04, 2026 - 16:32 CEST Investigating: Jun 04, 2026 - 16:26 CEST

Read the full incident report →

Critical April 27, 2026

Penneo Sign: Intermittent Email Notification Failures

Detected by Pingoru
Apr 27, 2026, 07:36 AM UTC
Resolved
Apr 27, 2026, 12:49 PM UTC
Duration
5h 12m
Affected: Email notifications
Timeline · 4 updates
  1. investigating Apr 27, 2026, 07:36 AM UTC

    We are currently investigating this issue.

  2. identified Apr 27, 2026, 08:51 AM UTC

    The issue has been identified and we are working on a fix; please be aware that you might still experience degraded performance with our email notifications.

  3. monitoring Apr 27, 2026, 11:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 27, 2026, 12:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 20, 2026

Signing with ITSME unavailable

Detected by Pingoru
Apr 20, 2026, 07:30 AM UTC
Resolved
Apr 20, 2026, 07:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 20, 2026, 08:08 AM UTC

    Our partner informed us about an incident with ITSME: - Investigating: Apr 20, 2026 - 09:31 CEST - Monitoring: Apr 20, 2026 - 09:52 CEST -Resolved: Apr 20, 2026 - 09:59 CEST

Read the full incident report →

Critical April 10, 2026

Penneo email certificate is currently misconfigured.

Detected by Pingoru
Apr 10, 2026, 08:22 AM UTC
Resolved
Apr 10, 2026, 04:21 PM UTC
Duration
7h 59m
Affected: Email notifications
Timeline · 2 updates
  1. investigating Apr 10, 2026, 08:22 AM UTC

    We are currently investigating this issue and are working on implementing af fix for our email certificate.

  2. resolved Apr 10, 2026, 04:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 26, 2026

Major Service Disruption: Penneo Platform Offline

Detected by Pingoru
Mar 26, 2026, 10:42 AM UTC
Resolved
Mar 26, 2026, 11:11 AM UTC
Duration
28m
Affected: .beID - BelgiumQualified Electronic SignatureDesktop ApplicationSigners’ interfaceCasefile and document managementBankID - NorwayQualified Electronic SealPenneo QESWeb formsBankID - SwedenPenneo AdESQualified Electronic Time StampPenneo SESFinnish Trust Networkitsme® QESEmail notificationsID Verifieritsme®API and integration servicesCasefile finalisationPenneo CollectMitIDPenneo ValidatorMitID ErhvervClassic CredentialsPenneo SandboxMicrosoft LoginGoogle Login
Timeline · 4 updates
  1. investigating Mar 26, 2026, 10:42 AM UTC

    Penneo Platform Offline since 11:29 AM CET. We are investigating the issue.

  2. monitoring Mar 26, 2026, 10:56 AM UTC

    A fix has been implemented at 11:48 AM CET and we are monitoring the results.

  3. monitoring Mar 26, 2026, 11:10 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 26, 2026, 11:11 AM UTC

    Resolved - This incident has been resolved. Between 11:29 AM and 11:48 AM CET, the Penneo platform was unavailable. We have monitored the recovery over the last 20 minutes and confirmed all systems are stable. We apologize for the interruption.

Read the full incident report →

Major March 13, 2026

Signing and casefile creation not available

Detected by Pingoru
Mar 13, 2026, 04:30 PM UTC
Resolved
Mar 13, 2026, 04:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 16, 2026, 07:09 AM UTC

    Incident start: 5:42 PM CET Incident end: 6:30 PM CET Affected components: Casefile and Document Management Signature Services Qualified Trust Services Penneo Collect

Read the full incident report →

Minor March 6, 2026

Intermittent Issues with ID Verifyer Signing

Detected by Pingoru
Mar 06, 2026, 10:06 AM UTC
Resolved
Mar 06, 2026, 11:14 AM UTC
Duration
1h 8m
Affected: ID Verifier
Timeline · 2 updates
  1. investigating Mar 06, 2026, 10:06 AM UTC

    We are currently experiencing technical difficulties with our partner ID Verifyer. As a result, the signing of documents using ID Verifyer may be affected, and users might encounter errors or delays during the verification process.

  2. resolved Mar 06, 2026, 11:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 27, 2026

MitID Unavailable

Detected by Pingoru
Feb 27, 2026, 09:41 AM UTC
Resolved
Feb 27, 2026, 11:38 AM UTC
Duration
1h 57m
Affected: MitIDMitID Erhverv
Timeline · 2 updates
  1. investigating Feb 27, 2026, 09:41 AM UTC

    It seems to be a general issue for MitID

  2. resolved Feb 27, 2026, 11:38 AM UTC

    This incident has been resolved. mitID reported operational again at 12.22. Penneo registered mitID activity normalizing from around, on our end at 11.35.

Read the full incident report →

Minor January 14, 2026

Penneo KYC: Client relationship export — Degraded performance

Detected by Pingoru
Jan 14, 2026, 10:28 AM UTC
Resolved
Jan 16, 2026, 07:45 AM UTC
Duration
1d 21h
Affected: Client facing web interface for information collection
Timeline · 3 updates
  1. investigating Jan 14, 2026, 10:28 AM UTC

    Penneo KYC Update: Users may be experiencing issues when exporting client relationships. We are currently investigating the issue.

  2. identified Jan 14, 2026, 01:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 16, 2026, 07:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026

Penneo KYC: Screening PEP & Sanction List — Degraded Performance

Detected by Pingoru
Jan 14, 2026, 10:23 AM UTC
Resolved
Jan 16, 2026, 07:45 AM UTC
Duration
1d 21h
Affected: Client facing web interface for information collection
Timeline · 3 updates
  1. investigating Jan 14, 2026, 10:24 AM UTC

    Users may currently be experiencing issues with PEP & Sanction list screening. You may see error messages stating the service is unavailable. We are investigating the issue.

  2. identified Jan 14, 2026, 01:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 16, 2026, 07:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 12, 2026

MitID Unstable

Detected by Pingoru
Jan 12, 2026, 09:44 AM UTC
Resolved
Jan 12, 2026, 12:52 PM UTC
Duration
3h 7m
Affected: MitIDMitID Erhverv
Timeline · 2 updates
  1. investigating Jan 12, 2026, 09:44 AM UTC

    Our partner is currently investigating the issue.

  2. resolved Jan 12, 2026, 12:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 3, 2025

Some services are unavailable

Detected by Pingoru
Dec 03, 2025, 12:20 PM UTC
Resolved
Dec 03, 2025, 01:02 PM UTC
Duration
42m
Affected: .beID - BelgiumBankID - NorwayPenneo QESID Verifier
Timeline · 3 updates
  1. investigating Dec 03, 2025, 12:20 PM UTC

    Signing with BankID Norway, ID Verifier and .beID are currently failing. We are investigating the issue.

  2. monitoring Dec 03, 2025, 12:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 03, 2025, 01:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 20, 2025

Signing with MitID unstable

Detected by Pingoru
Nov 20, 2025, 10:00 AM UTC
Resolved
Nov 20, 2025, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 20, 2025, 11:51 AM UTC

    Our external MitID provider Signaturgruppen Broker reported unstable / unavailable service from 11:14-11:38 AM CET. For more information, please refer to: https://www.signaturgruppen.dk/driftsstatus. All Systems are Operational again.

Read the full incident report →

Critical November 18, 2025

Issues Signing Documents via itsme® QES

Detected by Pingoru
Nov 18, 2025, 01:58 PM UTC
Resolved
Nov 18, 2025, 02:24 PM UTC
Duration
26m
Affected: itsme® QES
Timeline · 2 updates
  1. investigating Nov 18, 2025, 01:58 PM UTC

    Our partner itsme® is currently investigating the issue.

  2. resolved Nov 18, 2025, 02:24 PM UTC

    Our partner itsme® confirms: The service has been restored since 15h05 CET.

Read the full incident report →

Critical November 1, 2025

Issues with Penneo QES Signatures (BankID NO, ID Verifyer, and beID)

Detected by Pingoru
Nov 01, 2025, 07:30 PM UTC
Resolved
Nov 02, 2025, 07:32 AM UTC
Duration
12h 1m
Affected: Penneo QES
Timeline · 3 updates
  1. investigating Nov 01, 2025, 09:13 PM UTC

    We are currently investigating the issue.

  2. monitoring Nov 01, 2025, 09:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 02, 2025, 07:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 31, 2025

Issues creating API credentials for new users

Detected by Pingoru
Oct 31, 2025, 09:17 AM UTC
Resolved
Oct 31, 2025, 01:07 PM UTC
Duration
3h 49m
Affected: API and integration services
Timeline · 3 updates
  1. identified Oct 31, 2025, 09:17 AM UTC

    We have identified a issue where new users created can't access API credentials. We are working on fixing it.

  2. monitoring Oct 31, 2025, 11:01 AM UTC

    We have implemented a fix. We will keep monitoring.

  3. resolved Oct 31, 2025, 01:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 21, 2025

Casefiles not finalising

Detected by Pingoru
Oct 21, 2025, 09:05 AM UTC
Resolved
Oct 21, 2025, 11:35 AM UTC
Duration
2h 30m
Affected: Casefile finalisation
Timeline · 3 updates
  1. identified Oct 21, 2025, 09:05 AM UTC

    We are currently experiencing issues finalising some casefiles. We are currently working on it and will update as soon as it is fixed.

  2. monitoring Oct 21, 2025, 09:59 AM UTC

    A fix have been implemented. We will keep monitoring to make sure everything is working.

  3. resolved Oct 21, 2025, 11:35 AM UTC

    This incident has been resolved.

Read the full incident report →