Incident de reversement / Settlement incident / Incidente di versamento
Affected: Reversement / Settlement
PayPlug Outage History
PayPlug is up right nowPayPlug had 18 outages in the last 2 years totaling 1132h 34m of downtime — averaging 0.7 incidents per month.
There were 18 PayPlug outages since June 25, 2024 totaling 1132h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
Incident plateforme de paiement / Payment platform incident / Incidente della piattaforma di pagamento
Affected: Paiements e-commercePaiements en magasin NexoPaiements en magasin proxypointPaiements en magasin MagellanMoyens de paiements alternatifs
Timeline · 3 updates
- investigating Jun 07, 2026, 04:43 AM UTC
FR Nous avons identifié des difficultés sur les paiements en ligne et en magasins. L'incident est en cours d'analyse. EN We have identified issues affecting online and in-store payments. An investigation is in progress. IT Abbiamo identificato delle difficoltà nei pagamenti online e nei punti vendita. L'incidente è in fase di analisi.
- investigating Jun 07, 2026, 05:05 AM UTC
FR Nous avons identifié des difficultés sur la plateforme de paiement. Après analyse, il apparaît que l’incident est externe à notre plateforme. Nous vous tiendrons informés de l’évolution dès que de nouvelles informations seront disponibles. EN We have identified issues on the payment platform. Following analysis, it appears that the incident is external to our platform. We will keep you informed of any developments as soon as further information becomes available. IT Abbiamo identificato delle difficoltà sulla piattaforma di pagamento. Dopo un’analisi, risulta che l’incidente è esterno alla nostra piattaforma. Vi terremo aggiornati sugli sviluppi non appena saranno disponibili nuove informazioni.
- resolved Jun 07, 2026, 05:28 AM UTC
TSR-XXXX - Début / Start : 07/06/2026 06:15:00 CEST - Fin / End : 07/06/2026 06:58:00 CEST - Catégorie / Category : Production/ Processing - Responsabilité / Responsibility : Externe - Priorité / Priority : P1 FR L'incident est maintenant résolu et le service est rétabli. Nous continuons à surveiller la reprise du service. EN Incident is now resolved and service restored. Service recovery is still under monitoring.
INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions
Affected: Paiements e-commercePaiements en magasin NexoPaiements en magasin proxypointPaiements en magasin MagellanMoyens de paiements alternatifs
Timeline · 4 updates
EXTERNE - Dysfonctionnements en cours concernant l'authentification 3-D Secure
Affected: Paiements e-commerce
Timeline · 4 updates
Portail Payplug
Affected: Backoffice Payplug
Timeline · 4 updates
INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions / Perturbazioni della piattaforma di pagamento
Affected: Paiements e-commerce
Timeline · 5 updates
INCIDENT REVERSEMENT | Délai reversement 3 décembre / 3rd of December settlement delay
Affected: Reversement / Settlement
Timeline · 4 updates
- investigating Dec 03, 2025, 10:36 AM UTC
FR Les reversements du 2 décembre initialement prévus aujourd’hui seront effectués demain. Aucune action n’est requise de votre part, et les fonds seront disponibles sur vos comptes comme habituellement. Les détails des virements correspondants seront mis à disposition aujourd'hui. EN The payouts for 2 December, originally scheduled for today, will be processed tomorrow. No action is required on your part, and the funds will be available in your accounts as usual. The details of the corresponding transfers will be made available today.
- monitoring Dec 03, 2025, 10:44 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 04, 2025, 10:39 AM UTC
FR Les reversements du 2 décembre ont bien été effectués. En revanche, les reversements du 3 décembre initialement prévus aujourd’hui seront effectués demain. Aucune action n’est requise de votre part, et les fonds seront disponibles sur vos comptes comme habituellement. Les détails des virements correspondants seront mis à disposition aujourd'hui. EN The payouts for 2 December have been successfully processed. However, the payouts for 3 December, which were originally scheduled for today, will be processed tomorrow. No action is required on your part, and the funds will be available in your accounts as usual. The details of the corresponding transfers will be made available today.
- resolved Dec 05, 2025, 11:20 AM UTC
FR Nous vous confirmons le reversement des transactions 3 décembre. Nous somes à jour sur les reversements. EN We confirm the payouts of the transactions from 3 December. We are up to date with the payouts. IT Vi confermiamo il rimborso delle transazioni del 3 dicembre. Siamo aggiornati sui rimborsi.
INCIDENT PORTAIL | Portail documents comptables indisponibles / Portail unavailable accounting documents / Portail documenti contabili non disponibili
Timeline · 5 updates
INCIDENT SETTLEMENT | Délai reversement 4 septembre / 4th of September settlement delay
Timeline · 4 updates
Perturbations paiement Oney / Oney payment disruptions / Perturbazioni pagamenti Oney
Timeline · 4 updates
INCIDENT PROCESSING | Perturbations paiement Oney / Oney payment disruptions / Perturbazioni pagamenti Oney
Timeline · 2 updates
INCIDENT PROCESSING | Double prélèvement paiements Magasin NEXO / Duplicate charges for NEXO instore payments
Timeline · 5 updates
INFORMATION INVOICE | Factures mars non prélevées / March invoices not collected
Timeline · 4 updates
INCIDENT PROCESSING | Perturbations paiement Oney / Oney payment disruptions / Perturbazioni pagamenti Oney
Timeline · 5 updates
Incident paiement magasin / In-store payment incident
Timeline · 4 updates
INCIDENT PROXI P1 | Indisponibilité paiement proximité NEXO / NEXO proximity payment outage
Timeline · 4 updates
Prestashop 4.14 – Problème de paiement / Problema di pagamento / Payment issue
Timeline · 1 update
- resolved Nov 15, 2024, 02:15 PM UTC
FR Nous invitons nos marchands utilisant notre module Prestashop 4.14 à le mettre à jour vers la version 4.14.2. Celle-ci corrige des dysfonctionnements impactant le bon fonctionnement des paiements. IT Invitiamo i nostri commercianti che utilizzano il nostro modulo Prestashop 4.14 ad aggiornarlo alla versione 4.14.2. Quest'ultima corregge i malfunzionamenti che incidono sul buon funzionamento dei pagamenti. EN We invite our merchants using our Prestashop 4.14 module to upgrade to version 4.14.2. This corrects malfunctions impacting the payments.
INCIDENT PROCESSING | Perturbations terminaux de paiement / Payment terminals disruptions
Timeline · 3 updates
- investigating Sep 12, 2024, 09:57 AM UTC
FR Nous avons identifié des difficultés sur certains terminaux de paiement. Cet incident concerne une route d'acquisition spécifique et vous n'êtes pas tous concernés. L'incident est en cours d'analyse. EN We have identified ongoing difficulties on some payment terminals. This incident affects one acquisition route, not all of you are affected. An investigation is in progress.
- monitoring Sep 12, 2024, 10:13 AM UTC
TSR-436 - Début / Start : 12/09/2024 - Fin / End : 12/09/2024 12.07AM CEST - Catégorie / Category : Production - Terminaux de paiement / Payment terminals - Responsabilité / Responsibility : Payplug - Priorité / Priority : P2 FR L'incident est maintenant résolu et le service est rétabli. Nous continuons à surveiller la reprise du service EN Incident is now resolved and service restored. Service recovery is still under monitoring
- resolved Sep 12, 2024, 10:26 AM UTC
This incident has been resolved.