PayPlug incident

Incident plateforme de paiement / Payment platform incident / Incidente della piattaforma di pagamento

Critical Resolved View vendor source →

PayPlug experienced a critical incident on May 7, 2026 affecting Paiements e-commerce and Paiements en magasin Nexo and 1 more component, lasting 5h 59m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 08:16 AM UTC
Resolved
May 07, 2026, 02:15 PM UTC
Duration
5h 59m
Detected by Pingoru
May 07, 2026, 08:16 AM UTC

Affected components

Paiements e-commercePaiements en magasin NexoPaiements en magasin proxypointPaiements en magasin MagellanMoyens de paiements alternatifs

Update timeline

  1. monitoring May 07, 2026, 09:00 AM UTC

    FR Nous avons identifié des difficultés sur les paiements en ligne et en magasins entre 9h58 et 10h12. L'incident est maintenant résolu et le service est rétabli. Nous continuons à surveiller la reprise du service. EN We have identified issues affecting online and in-store payments from 9:58am to 10:12am. Incident is now resolved and service restored. Service recovery is still under monitoring. IT Abbiamo identificato delle difficoltà nei pagamenti online e nei punti vendita tra le 9:58 e le 10:12. L’incidente è ora risolto e il servizio è stato ripristinato. Continuiamo a monitorare la ripresa del servizio.

  2. resolved May 07, 2026, 02:15 PM UTC

    This incident has been resolved.

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