PayPlug incident
Incident Portail / Portail unavailable / Portail Indisponibile
PayPlug experienced a minor incident on August 17, 2026 affecting Paiements e-commerce and Backoffice Payplug, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2026, 08:02 AM UTC
FR Nous avons identifié un problème d'affichage des transactions sur notre Portail. Aucun impact processing n'est constaté à l'exception de la fonctionnalité getTransaction. L'incident est en cours d'analyse. EN We have identified an issue affecting the display of transactions in our Portal. No impact on transaction processing has been observed, with the exception of the getTransaction functionality. The incident is currently under investigation. IT Abbiamo identificato un problema di visualizzazione delle transazioni sul nostro Portale. Non si riscontra alcun impatto sul processing, ad eccezione della funzionalità getTransaction. L'incidente è attualmente in fase di analisi.
- monitoring Aug 17, 2026, 08:15 AM UTC
TSR-3623 - Début / Start / Inizio : 17/08/2026 9h50 CEST. - Fin / End /fine : 17/08/2026 10h11 CEST. - Catégorie / Category / Categoria: Production Portail. - Responsabilité / Responsibility / Responsabilità : Payplug - Priorité / Priority / Priorità: P2. FR Les actions correctives ont été réalisées. Le service est revenu à la normale. EN The corrective actions have been completed. The service has returned to normal. IT Le azioni correttive sono state completate. Il servizio è tornato alla normalità.
- resolved Aug 17, 2026, 08:38 AM UTC
This incident has been resolved.