PayPlug incident

Incident Shopify / Shopify incident / Incidente Shopify

Minor Resolved View vendor source →

PayPlug experienced a minor incident on September 17, 2026 affecting Moyens de paiements alternatifs, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 08:18 AM UTC
Resolved
Sep 17, 2026, 08:43 AM UTC
Duration
24m
Detected by Pingoru
Sep 17, 2026, 08:18 AM UTC

Affected components

Moyens de paiements alternatifs

Update timeline

  1. investigating Sep 17, 2026, 08:18 AM UTC

    FR Nous avons identifié des difficultés sur le moyen de paiement Shopify. L'incident est en cours d'analyse. EN We have identified issues affecting payments using the Shopify payment method. Investigation is in progress. IT Abbiamo identificato delle difficoltà con il metodo di pagamento Shopify. L'incidente è in fase di analisi.

  2. monitoring Sep 17, 2026, 08:24 AM UTC

    FR Le traffic revient à la normale depuis 10h20. EN Traffic has been back to normal since 10:20 am. IT Il traffico è tornato alla normalità dalle ore 10:20.

  3. resolved Sep 17, 2026, 08:43 AM UTC

    - Début / Start / Inizio : 17/09/2026 10h05 CEST. - Fin / End /fine : 17/09/2026 10h20 CEST. - Catégorie / Category / Categoria: Production Processing. - Responsabilité / Responsibility / Responsabilità : Externe / External /Esterna - Priorité / Priority / Priorità: P2. FR L'incident est d'origine externe et est désormais terminé. EN The incident was caused by an external issue and has now been resolved. IT L'incidente è di origine esterna ed è ormai terminato.