PayPlug incident

Incident externe / External incident / Incidente esterno

Minor Resolved View vendor source →

PayPlug experienced a minor incident on October 12, 2026 affecting Moyens de paiements alternatifs, lasting 16h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 02:56 PM UTC
Resolved
Oct 13, 2026, 07:10 AM UTC
Duration
16h 13m
Detected by Pingoru
Oct 12, 2026, 02:56 PM UTC

Affected components

Moyens de paiements alternatifs

Update timeline

  1. investigating Oct 12, 2026, 02:56 PM UTC

    FR Nous avons identifié des difficultés sur la plateforme de paiement qui concerne les transactions Oney qui tombent en 5001. Après analyse, il apparaît que l’incident est externe à notre plateforme. Nous vous tiendrons informés de l’évolution dès que de nouvelles informations seront disponibles. EN We have identified an issue affecting the payment platform, with Oney transactions returning a 5001 error code. Following our investigation, the incident appears to be external to our platform. We will keep you informed of any developments as soon as further information becomes available. IT Abbiamo riscontrato delle anomalie sulla piattaforma di pagamento che interessano le transazioni Oney, le quali restituiscono un errore 5001. Dopo le analisi, è emerso che l'incidente è di origine esterna alla nostra piattaforma. Vi terremo informati sugli sviluppi non appena saranno disponibili nuove informazioni.

  2. identified Oct 12, 2026, 03:05 PM UTC

    FR L'origine du problème a été identifiée. Un correctif est en cours de préparation par le prestataire. Nous vous tiendrons informés de l’évolution dès que de nouvelles informations seront disponibles. EN The root cause has been identified. A fix is being prepared by the service provider. We will keep you informed of any developments as soon as further information becomes available. IT L'origine del problema è stata identificata. Il fornitore sta preparando una correzione. Vi terremo informati sugli sviluppi non appena saranno disponibili nuove informazioni.

  3. monitoring Oct 12, 2026, 04:49 PM UTC

    FR Le correctif a été déployé par le prestataire. Le problème ne devrait plus se reproduire. Nous continuons de monitorer le service. EN The fix has been deployed by the service provider. The issue should no longer occur. We continue to monitor the service. IT La correzione è stata implementata dal fornitore. Il problema non dovrebbe più ripresentarsi. Continuiamo a monitorare il servizio.

  4. resolved Oct 13, 2026, 07:10 AM UTC

    This incident has been resolved.