PayPlug incident
Incident Portail / Portail unavailable / Portail Indisponibile
PayPlug experienced a minor incident on July 21, 2026 affecting Paiements e-commerce, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 12:59 PM UTC
FR Nous avons identifié un problème avec les liens de paiements qui ne remontent pas dans le Portail. Nos équipes sont mobilisées pour résoudre le problème. EN We have identified an issue affecting payment links, which are not appearing in the Portal. Our teams are fully mobilised to resolve the issue. IT Abbiamo identificato un problema per cui i link di pagamento non vengono visualizzati nel Portale. I nostri team sono mobilitati per risolvere il problema.
- investigating Jul 21, 2026, 01:16 PM UTC
FR Les investigations sont toujours en cours. Nous reviendrons vers vous dans 15 minutes. EN Investigations are still ongoing. We will provide you with a further update in 15 minutes. IT Le indagini sono ancora in corso. Vi aggiorneremo tra 15 minuti.
- investigating Jul 21, 2026, 01:27 PM UTC
FR L'incident affecte également la remontée des transactions qui peuvent apparaître avec du retard. Nos équipes sont mobilisées pour résoudre le problème. EN The incident is also affecting the display of transactions, which may appear with a delay. Our teams are fully mobilised to resolve the issue. IT L'incidente interessa anche la visualizzazione delle transazioni, che potrebbero comparire con ritardo. I nostri team sono mobilitati per risolvere il problema.
- monitoring Jul 21, 2026, 01:38 PM UTC
FR Le service est revenu à la normal depuis 15h30. Nos équipes continuent de monitorer le service. EN The service has been back to normal since 3:30 pm. Our teams continue to monitor the service. IT Il servizio è tornato alla normalità dalle ore 15:30. I nostri team continuano a monitorare il servizio.
- resolved Jul 21, 2026, 02:15 PM UTC
This incident has been resolved.