ParentSquare experienced a major incident on October 20, 2025 affecting Web Application and Texts and 1 more component, lasting 4h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 02:21 PM UTC
Multiple ParentSquare services are currently unavailable due to a significant Amazon Web Services (AWS) outage. Our team is diligently working with AWS to resolve the problem.
- identified Oct 20, 2025, 02:28 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 03:01 PM UTC
AWS has implemented some fixes to their environment, and ParentSquare services are recovering. Many ParentSquare users are now able to successfully access the services.
- monitoring Oct 20, 2025, 03:09 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 03:29 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 04:27 PM UTC
ParentSquare continues to recover and users are able to perform most functions. Our team is actively investigating and working with AWS to resolve slowness users may experience loading certain pages and error messages that a limited number of users may be seeing. We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 08:36 PM UTC
The ParentSquare web application and mobile applications have fully recovered.
- resolved Oct 20, 2025, 08:37 PM UTC
This incident has been resolved.