ParentSquare experienced a critical incident on October 14, 2025 affecting Smart Sites, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Smart Sites
Update timeline
- investigating Oct 14, 2025, 06:01 PM UTC
We are investigating reports that Smart Sites are currently unavailable. We will provide an update shortly.
- investigating Oct 14, 2025, 06:11 PM UTC
We are continuing to investigate this issue.
- investigating Oct 14, 2025, 06:27 PM UTC
We are continuing to investigate the issues impacting Smart Sites. The service is no longer experiencing a full outage. Sites are now loading, but some users may still see degraded performance.
- resolved Oct 14, 2025, 07:34 PM UTC
This incident has been resolved. Smart Sites are now fully operational, and all users should be able to access and edit their sites without issue.