OSFA Outage History

There were 5 OSFA outages since February 4, 2026 totaling 83h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://osfa.status.ato.gov.au

Notice April 1, 2026

Online services outage

Detected by Pingoru: Apr 01, 2026, 03:47 AM UTC
Resolved: Apr 02, 2026, 12:00 AM UTC
Duration: 20h 12m

Affected: Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clientsUpdate client detailsView\Lodge activity statementsPrefillOn Demand Reports

Timeline · 6 updates

investigating Apr 01, 2026, 03:09 AM UTC

We’re aware of intermittent issues impacting myID services. You may not be able to log in to Online services for agents using your myID as a result. We are investigating this issue.
investigating Apr 01, 2026, 03:47 AM UTC

We are aware of an outage impacting our online services. We are continuing to investigate the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
monitoring Apr 01, 2026, 04:20 AM UTC

A fix has been implemented and we are monitoring the results.
investigating Apr 01, 2026, 05:07 AM UTC

We are aware service degradation is continuing to impact our online services. We are continuing to investigate as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
monitoring Apr 01, 2026, 09:33 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 02, 2026, 12:00 AM UTC

This incident has been resolved.

Read the full incident report →

Notice March 31, 2026

Online Services degradation

Detected by Pingoru: Mar 31, 2026, 09:27 PM UTC
Resolved: Apr 01, 2026, 03:10 AM UTC
Duration: 5h 43m

Affected: Login serviceSearch communication historyView communication historyAccess practice and client reportsCreate or view mail messages

Timeline · 6 updates

investigating Mar 31, 2026, 09:27 PM UTC

We’re currently experiencing issues with viewing communication history, Practice mail, client mail and opening Notice of Assessments (NOA). This may affect search results when accessing communication history for your practice, or for a specific client.
investigating Mar 31, 2026, 11:12 PM UTC

We are continuing to investigate this issue.
investigating Apr 01, 2026, 12:36 AM UTC

We're aware of intermittent issues impacting mylD and Digital ID services. You may not be able to log in to Online services for agents or RAM. We are investigating this issue.
investigating Apr 01, 2026, 12:36 AM UTC

We are continuing to investigate this issue.
monitoring Apr 01, 2026, 02:11 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 01, 2026, 03:10 AM UTC

This incident has been resolved.

Read the full incident report →

Notice March 30, 2026

Online Services for Agents unavailable

Detected by Pingoru: Mar 30, 2026, 06:38 AM UTC
Resolved: Mar 30, 2026, 11:11 PM UTC
Duration: 16h 33m

Timeline · 3 updates

investigating Mar 30, 2026, 06:38 AM UTC

Online Services for Agents is currently experiencing a total outage. We are working to restore services as a priority.
monitoring Mar 30, 2026, 09:56 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 30, 2026, 11:11 PM UTC

This incident has been resolved.

Read the full incident report →

Notice March 25, 2026

Online services degradation

Detected by Pingoru: Mar 25, 2026, 06:16 AM UTC
Resolved: Mar 25, 2026, 09:17 PM UTC
Duration: 15h

Timeline · 4 updates

investigating Mar 25, 2026, 06:16 AM UTC

We are aware of service degradation to our online services for some users. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
monitoring Mar 25, 2026, 11:04 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Mar 25, 2026, 11:07 AM UTC

We are continuing to monitor for any further issues.
resolved Mar 25, 2026, 09:17 PM UTC

This incident has been resolved.

Read the full incident report →

Notice March 19, 2026

Intermittent service degradation

Detected by Pingoru: Mar 19, 2026, 01:24 AM UTC
Resolved: Mar 20, 2026, 02:57 AM UTC
Duration: 1d 1h

Affected: Search communication historyView communication historyView client accountsAdd or remove clientsUpdate client details

Timeline · 5 updates

investigating Mar 19, 2026, 01:24 AM UTC

We are currently investigating this issue.
identified Mar 19, 2026, 05:55 AM UTC

The issue has been identified and a fix is being implemented.
identified Mar 20, 2026, 01:39 AM UTC

We are continuing to work on a fix for this issue.
monitoring Mar 20, 2026, 01:39 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 20, 2026, 02:57 AM UTC

This incident has been resolved.

Read the full incident report →

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