OSFA incident

Online services degradation

Notice Resolved View vendor source →
Started
Mar 25, 2026, 06:16 AM UTC
Resolved
Mar 25, 2026, 09:17 PM UTC
Duration
15h
Detected by Pingoru
Mar 25, 2026, 06:16 AM UTC

Affected components

Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clientsUpdate client detailsView\Lodge activity statementsPrefillOn Demand Reports

Update timeline

  1. investigating Mar 25, 2026, 06:16 AM UTC

    We are aware of service degradation to our online services for some users. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. monitoring Mar 25, 2026, 11:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 25, 2026, 11:07 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 25, 2026, 09:17 PM UTC

    This incident has been resolved.

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