OSFA incident

Online services degradation

Notice Resolved View vendor source →

OSFA experienced a notice incident on March 25, 2026 affecting Login service and Search communication history and 1 more component, lasting 15h. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2026, 06:16 AM UTC
Resolved
Mar 25, 2026, 09:17 PM UTC
Duration
15h
Detected by Pingoru
Mar 25, 2026, 06:16 AM UTC

Affected components

Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients

Update timeline

  1. investigating Mar 25, 2026, 06:16 AM UTC

    We are aware of service degradation to our online services for some users. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. monitoring Mar 25, 2026, 11:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 25, 2026, 11:07 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 25, 2026, 09:17 PM UTC

    This incident has been resolved.