OSFA experienced a notice incident on February 4, 2026 affecting Search communication history and View communication history and 1 more component, lasting 18h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Search communication historyView communication historyAccess STP reportsCreate or view mail messagesFile transferOn Demand Reports
Update timeline
- investigating Feb 04, 2026, 05:36 AM UTC
We are aware of degraded performance impacting our Online Services. You may experience issues retrieving communications or uploading documents through our online services, including practice mail. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
- monitoring Feb 04, 2026, 09:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2026, 11:57 PM UTC
This incident has been resolved.