OSFA incident

Online Services degradation

Notice Resolved View vendor source →
Started
Feb 04, 2026, 05:36 AM UTC
Resolved
Feb 04, 2026, 11:57 PM UTC
Duration
18h 20m
Detected by Pingoru
Feb 04, 2026, 05:36 AM UTC

Affected components

Search communication historyView communication historyAccess STP reportsCreate or view mail messagesFile transferOn Demand Reports

Update timeline

  1. investigating Feb 04, 2026, 05:36 AM UTC

    We are aware of degraded performance impacting our Online Services. You may experience issues retrieving communications or uploading documents through our online services, including practice mail. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. monitoring Feb 04, 2026, 09:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 04, 2026, 11:57 PM UTC

    This incident has been resolved.

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