OSFA experienced a notice incident on November 17, 2025 affecting Search communication history and View communication history, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 17, 2025, 03:33 AM UTC
We’re currently experiencing issues with viewing communication history and client mail in our online services. This may affect search results when accessing communication history for your practice, or for a specific client. We are working to resolve this issue as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
- investigating Nov 19, 2025, 04:23 AM UTC
We are continuing to work on resolving this issue as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
- monitoring Nov 19, 2025, 05:31 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Nov 20, 2025, 12:02 AM UTC
Issue resolved PM 19 November 2025 confirmed BDV with external agents.