OSFA experienced a notice incident on October 15, 2026 affecting Login service and Search communication history and 1 more component, lasting 3h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients
Update timeline
- investigating Oct 15, 2026, 11:05 PM UTC
We are aware of service degradation impacting our online services for some users. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
- investigating Oct 16, 2026, 12:01 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 16, 2026, 12:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2026, 03:00 AM UTC
This incident has been resolved.