OSFA is currently experiencing a minor incident affecting Login service and Search communication history and 1 more component, which began 19h ago. The vendor's full update timeline is below.
Affected components
Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients
Update timeline
- investigating Oct 21, 2026, 06:16 AM UTC
We are aware of service degradation impacting our online services, which may be resulting in slower response times than normal for some users. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
- identified Oct 21, 2026, 08:40 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 21, 2026, 08:49 AM UTC
A fix has been implemented and we are monitoring the results.