OSFA incident

Online Services degradation

Notice Resolved View vendor source →

OSFA experienced a notice incident on March 31, 2026 affecting Login service and Search communication history and 1 more component, lasting 5h 43m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 09:27 PM UTC
Resolved
Apr 01, 2026, 03:10 AM UTC
Duration
5h 43m
Detected by Pingoru
Mar 31, 2026, 09:27 PM UTC

Affected components

Login serviceSearch communication historyView communication historyAccess practice and client reportsCreate or view mail messages

Update timeline

  1. investigating Mar 31, 2026, 09:27 PM UTC

    We’re currently experiencing issues with viewing communication history, Practice mail, client mail and opening Notice of Assessments (NOA). This may affect search results when accessing communication history for your practice, or for a specific client.

  2. investigating Mar 31, 2026, 11:12 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 01, 2026, 12:36 AM UTC

    We're aware of intermittent issues impacting mylD and Digital ID services. You may not be able to log in to Online services for agents or RAM. We are investigating this issue.

  4. investigating Apr 01, 2026, 12:36 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Apr 01, 2026, 02:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 01, 2026, 03:10 AM UTC

    This incident has been resolved.