Resolved after 5 hours 43 minutes, affecting Login service and Search communication history and 1 more, on March 31, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Mar 31, 2026, 09:27 PM UTC
We’re currently experiencing issues with viewing communication history, Practice mail, client mail and opening Notice of Assessments (NOA). This may affect search results when accessing communication history for your practice, or for a specific client.
- investigating Mar 31, 2026, 11:12 PM UTC
We are continuing to investigate this issue.
- investigating Mar 31, 2026, 11:46 PM UTC
We're aware of intermittent issues impacting mylD and Digital ID services. You may not be able to log in to Online services for agents or RAM. We are investigating this issue.
- investigating Apr 01, 2026, 12:36 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 01, 2026, 02:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 01, 2026, 03:10 AM UTC
This incident has been resolved.
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