OSFA incident

Online services outage

Resolved after 20 hours 50 minutes, affecting Login service and Search communication history and 1 more, on April 1, 2026.

monitoring Apr 01, 2026, 09:33 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Apr 01, 2026, 03:09 AM UTC
Resolved: Apr 02, 2026, 12:00 AM UTC
Duration: 20h 50m
Detected by Pingoru: Apr 01, 2026, 03:09 AM UTC

Affected components

Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients

Update timeline

investigating Apr 01, 2026, 03:09 AM UTC

We’re aware of intermittent issues impacting myID services. You may not be able to log in to Online services for agents using your myID as a result. We are investigating this issue.
investigating Apr 01, 2026, 03:47 AM UTC

We are aware of an outage impacting our online services. We are continuing to investigate the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
monitoring Apr 01, 2026, 04:20 AM UTC

A fix has been implemented and we are monitoring the results.
investigating Apr 01, 2026, 05:07 AM UTC

We are aware service degradation is continuing to impact our online services. We are continuing to investigate as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
monitoring Apr 01, 2026, 09:33 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 02, 2026, 12:00 AM UTC

This incident has been resolved.

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