OSFA incident

Practice mail & pre-fill reports degraded performance

Notice Resolved View vendor source →

OSFA experienced a notice incident on May 6, 2026 affecting Create or view mail messages and Prefill, lasting 6h 42m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 10:43 PM UTC
Resolved
May 07, 2026, 05:25 AM UTC
Duration
6h 42m
Detected by Pingoru
May 06, 2026, 10:43 PM UTC

Affected components

Create or view mail messagesPrefill

Update timeline

  1. investigating May 06, 2026, 10:43 PM UTC

    We are currently investigating this issue.

  2. identified May 07, 2026, 12:27 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 07, 2026, 02:24 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 07, 2026, 02:24 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 07, 2026, 02:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 07, 2026, 05:25 AM UTC

    This incident has been resolved.

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